Collection Analyst (Early Stage)

First Circle; Manila; Presencial; PHP 257.000 - 279.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

HMO coverage from week one

Free catered lunches

Monthly fitness allowance

Transportation allowance

Accommodation allowance

Descripción de la vacante

First Circle is seeking a Collection Analyst for its Early Stage Accounts to join the Product Operations team in Manila. You will perform desk collection calls, manage delinquent accounts, and coordinate with internal teams to improve recovery rates.

The role requires 1–5 years of collections experience, a bachelor's degree, and a readiness to work on-site at BGC Taguig with a 5x RTO setup. Fresh graduates are welcome, and the team offers a supportive, performance-driven environment with monthly

Formación

• 1–5 years of relevant experience as a Collection Analyst.
• Fresh graduates are welcome.
• Bachelor's degree in any field.
• Willing to work in BGC Taguig (5x RTO).

Responsabilidades

• Delinquency Management: Manage M0 and M1 delinquent accounts.
• Client Engagement: Conduct calls, follow-ups, and negotiate payment arrangements or Promises to Pay (PTPs).
• Payment Tracking: Monitor incoming payments and track fulfilled PTPs.
• Record Keeping & Collaboration: Update account records accurately and coordinate across internal teams.
• Performance Goals: Consistently meet target collection rates and daily productivity metrics.

Conocimientos

Communication

Negotiation

Organization

Detail-oriented

Reliability

Self-motivated

Teamwork

Educación

Bachelor's degree

Descripción del empleo

About First Circle

First Circle is one of the fastest-growing FinTech companies in the country, providing financial services to under-served SMEs. We've already transformed access to credit for thousands of businesses, and now we're building an full-stack neobank offering innovative new products and services. As part of our ongoing growth, we're strengthening our Collections Team to boost recovery rates and reduce delinquency.

We are seeking a dynamic Collection Analyst for our Early Stage Accounts to join our Product Operations team. This role will be doing client calls for desk collection operations. The Collection Analyst will play a critical role in bridging internal teams and external stakeholders, fostering relationships, and driving First Circle’s growth initiatives.

Responsibilities

• Delinquency Management: Manage M0 and M1 delinquent accounts.
• Client Engagement: Conduct calls, follow-ups, and negotiate payment arrangements or Promises to Pay (PTPs).
• Payment Tracking: Monitor incoming payments and track fulfilled PTPs.
• Record Keeping & Collaboration: Update account records accurately and coordinate across internal teams.
• Performance Goals: Consistently meet target collection rates and daily productivity metrics.

• Amenable to 5x RTO work set-up in BGC Taguig.
• Years of Experience: 1-5 years of relevant experience as a Collection Analyst. Fresh graduates are encouraged and welcome to apply.
• Educational Requirement: Bachelor's degree in any field.
• Work Ethic & Drive: Self-motivated and proactive, insists on excellence and is driven to constantly improve, displays initiative and independence in task execution. Comfortable working with difficult-to-recover accounts.
• Teamwork & Collaboration: Collaborative and able to thrive in team-oriented environments.
• Skills & Competencies
  • Quick learner; able to adapt to and internalize new processes rapidly.
  • Demonstrates efficiency and accuracy in resolving challenges.
  • Highly organized, detail-oriented, and dependable.
  • Strong communication and negotiation skills.
  • Persistent and resourceful.

• Salary: PHP 23,000-25,000 monthly gross
• Additional perks & benefits: HMO coverage from week one, free catered lunches, monthly fitness allowance, transportation & accommodation allowance, and more.
• Join a team with a deeply collaborative culture! Learn more here: https://www.firstcircle.ph/careers