Collection Agent | Work from Office | Night Shift

Cloudstaff Philippines Inc.; Philippines; On-site; PHP 167,000 - 246,000; Full time

Benefits offered by this job

Health insurance

Leave credits

Flexible leave

Career advancement

PC/Laptop provided

Fiber internet

Office perks

VIP lounge

Child-friendly spaces

EAP Lifeworks

In-house psychiatrist

Employee share units

Cloudstaff Dream Points

Job summary

Cloudstaff Philippines Inc. in Pampanga is hiring a Collection Agent for a night shift, work-from-office role.

You will handle outbound and inbound calls to resolve past-due accounts across healthcare, retail, and government sectors, negotiating payment arrangements and ensuring accounts are brought current. The ideal candidate has at least 2 years in sales, customer service, or telemarketing, and understands FDCPA.

Qualifications

• This position requires at least 2 years in sales, customer service, or telemarketing.
• Ability to negotiate debt payment plans with debtors.
• Excellent recordkeeping and interpersonal skills.
• Ability to collaborate on debt collection efforts with other departments.

Responsibilities

• Make outbound calls and take inbound calls to determine resolutions and payment arrangements.
• Negotiate repayment terms that work for the consumer, client, and company.
• Enter accurate demographic information into the database.
• Utilize systems and web-based tools to research and resolve accounts.
• Comply with state and federal laws governing collections.

Skills

Debt collection

Negotiation

Communication

Recordkeeping

Collaboration

Telemarketing

Education

Debt collection certification

FDCPA knowledge

Tools

CRM software

Data entry

Job description

We're Hiring: Collection Agent

Looking for a role that fosters collaboration, creativity and career growth in a vibrant office environment? We got you covered! Join our team at Cloudstaff, the #1 workplace everywhere!

Role: Collection Agent
Work Arrangement: Work from Office
Location: Philippines - Pampanga
Schedule: Night shift

Job Description:

This position assist consumers with the resolution of past due accounts across multiple market verticals such as healthcare, retail, and government. Candidates must be adaptable, assertive, dependable, and persistent in order to secure payment arrangements with consumers by phone and bringing delinquent accounts current. The position has realistic goals and productivity measures to ensure success for each employee while helping our customers resolve their accounts.

• Make outbound calls and take inbound calls from consumers to determine proper resolution and/or payment arrangements for account balances.

• Negotiate repayment terms that work for both the consumer, client, and company.

• Obtain and enter accurate demographic or other pertinent information into database.

• Utilize a variety of systems and web-based tools to research and find resolution.

• Comply with State and Federal Laws governing the collection industry.

Qualifications and requirements:

• Debt collection certification or training preferred.

• In-depth knowledge of the FDCPA and professional codes of conduct.

• Previous debt collection experience will be advantageous.

• Experience in developing and enacting debt recovery plans and strategies to prevent losses.

• Experience in tracking down defaulters by searching publicly available databases and records.

Non-negotiable skills and requirements:

• A minimum of 2 years experience in sales, customer service, or telemarketing.

• Exceptional ability to communicate with debtors to negotiate debt payment plans.

• Exceptional recordkeeping and interpersonal skills.

• Ability to collaborate on debt collection efforts with other departments and institutions.

Perks & Benefits (Work From Office/Hybrid):

• Comprehensive health and life insurance on your 16th day of employment, covering 1 free dependent on the 16th day of employment

• Up to 24 leave credits per year

• Flexible leave credits which may be used for vacation, emergency and sick leaves

• Endless opportunities for career advancement

• Exclusive ATM inside the office for employee's convenience

• Annual Performance Review with Salary Increase

• We set you up for success with a company-provided PC/Laptop and fiber internet connection

• Look forward to weekly office perks for work from office staff - Free Coffee, Meals and Beer Fridays!

• Top notch workplace with first class VIP lounge and game rooms

• Child friendly spaces to cater to the needs of employees with children, enhancing work-life balance

• Participate and join our CS Social Clubs and Special Interest Groups to connect with colleagues

• Mental Wellness Employee Assistance program through Lifeworks

• In-house psychiatrist available to support employees' well-being

• Become part of the Employee Share Units program

• Cloudstaff Dream Points - To be used for bidding useful items like appliances, kitchenettes etc.

  Cloudstaff : Build Your Career, Anywhere

  Established in 2005, Cloudstaff is a leading outsourcing company that empowers businesses to thrive through smarter talent solutions. We're passionate about creating a work environment that fosters your professional growth and overall well-being.

  Why Cloudstaff is the #1 Workplace?

  • Award-winning Culture: We're committed to building the #1 Workplace Everywhere, with a proven track record of staff engagement initiatives and industry recognition
  • Invest in You: We support your development through comprehensive training programs, mentoring and opportunities for career advancement
  • Thrive as an Individual: We offer a strong work-life balance with flexible schedules, meaningful perks and a collaborative team environment.