CoE Assistant Manager — CX Ops & Innovation (Onsite)

TASQ Staffing Solutions; Taguig; On-site; PHP 1,000,000 - 1,400,000; Full time

Benefits offered by this job

HMO for Employee and 2 Dependents (On Day 1)

Quarterly performance bonus

Outstanding career development opportunities

Job summary

A staffing solutions company in Taguig is seeking a Center of Excellence Assistant Manager to streamline workflows and enhance customer service delivery. The ideal candidate has over 5 years of BPO experience, including 4 years in a leadership role. Responsibilities include process optimization, training, and leveraging technology for customer interactions. This is an onsite position with attractive benefits including HMO for employees and dependents, and a quarterly performance bonus.

Qualifications

• 5 years of minimum BPO experience in customer service.
• 4 years of leadership experience handling a team.
• Must be amenable to work onsite at BGC Taguig.
• Able to start ASAP.

Responsibilities

• Identifies inefficiencies, streamlines workflows.
• Evaluates and integrates new tools for customer interactions.
• Provides coaching and skill-building programs for agents.

Skills

Process Optimization

Technology & Innovation

Training & Development

Data Analytics

Customer Experience Enhancement

Education

College degree in any course

Job description

A staffing solutions company in Taguig is seeking a Center of Excellence Assistant Manager to streamline workflows and enhance customer service delivery. The ideal candidate has over 5 years of BPO experience, including 4 years in a leadership role. Responsibilities include process optimization, training, and leveraging technology for customer interactions. This is an onsite position with attractive benefits including HMO for employees and dependents, and a quarterly performance bonus.