CoE Assistant Manager: Drive Process & Service Excellence

TASQ Staffing Solutions; Taguig; On-site; PHP 446,400 - 669,600; Full time

Benefits offered by this job

HMO for Employee and 2 Dependents (On Day 1)

Quarterly performance bonus

Career development opportunities

Weekends Off

Job summary

A staffing solutions company is seeking a Center of Excellence Assistant Manager for their BGC Taguig location. The candidate will oversee process optimization, data analytics, and training initiatives to enhance customer service delivery. The role requires at least 5 years of BPO experience, including 4 years in a leadership position. Benefits include HMO coverage from day one, quarterly bonuses, and opportunities for career development. This is an onsite role with shifting schedules.

Qualifications

• 5 years minimum BPO experience in customer service.
• 4 years minimum leadership experience managing a customer service team.
• Must be amenable to shifting schedules.
• Able to start as soon as possible.

Responsibilities

• Identify inefficiencies and streamline workflows.
• Evaluate and integrate new tools for customer interactions.
• Provide coaching and skill-building programs.
• Monitor performance metrics for service excellence.
• Analyze feedback and implement enhancements.

Skills

Process Optimization

Technology and Innovation

Training and Development

Data Analytics

Customer Experience Enhancement

Education

College graduate

Job description

A staffing solutions company is seeking a Center of Excellence Assistant Manager for their BGC Taguig location. The candidate will oversee process optimization, data analytics, and training initiatives to enhance customer service delivery. The role requires at least 5 years of BPO experience, including 4 years in a leadership position. Benefits include HMO coverage from day one, quarterly bonuses, and opportunities for career development. This is an onsite role with shifting schedules.