BPO CS Center of Excellence Manager — Weekends Off | Taguig

TASQ Staffing Solutions; Taguig; On-site; PHP 1,800,000 - 2,400,000; Full time

Benefits offered by this job

Health insurance

Bonuses

Career development

Job summary

TASQ Staffing Solutions in Taguig is hiring a Center of Excellence Manager for the BPO CS domain. The role oversees customer service teams, develops operational strategies, and drives performance across multiple accounts, with weekends off and onsite work.

The ideal candidate has at least 5 years in leadership within BPO, 7+ years in customer service, and proven experience in coaching, governance, and workforce management. Proficiency in Excel and PowerPoint is required.

Qualifications

• Minimum 5 years of leadership experience managing customer service teams.
• At least 7 years of experience in the BPO industry.
• Proficient in Excel and PowerPoint.
• Bachelor's degree in any field.
• Experience in developing process frameworks for coaching, training, reporting, governance, and workforce management.

Responsibilities

• Develop and execute operational strategies to improve efficiency, quality, and performance.
• Supervise team members, provide guidance, and promote collaboration.
• Monitor KPIs and drive performance improvements.
• Engage stakeholders to ensure alignment and achievement of objectives.
• Identify opportunities for process improvements and implement solutions.

Skills

Leadership

CS Management

BPO Experience

Excel

PowerPoint

Education

Bachelor's degree

Job description

TASQ Staffing Solutions in Taguig is hiring a Center of Excellence Manager for the BPO CS domain. The role oversees customer service teams, develops operational strategies, and drives performance across multiple accounts, with weekends off and onsite work.

The ideal candidate has at least 5 years in leadership within BPO, 7+ years in customer service, and proven experience in coaching, governance, and workforce management. Proficiency in Excel and PowerPoint is required.