CMDB & Service Configuration Expert

Datacom; Philippines; Hybrid; PHP 480,000 - 720,000; Full time

Benefits offered by this job

spotter fees

HMO with Free 4 Dependents

Leave credits

Performance bonuses

a work-life balance environment

Job summary

Datacom Philippines is seeking a Service Configuration Management Analyst to deliver CMDB governance and accurate configuration management services. You will work with Change and Incident teams to ensure CMDB accuracy and smooth service delivery.

You will manage CMDB tasks, reconcile data, and provide clear reports to customers, while supporting transitions for new clients in a hybrid work setup.

Qualifications

• 2+ years of experience in a similar Service Configuration/CMDB role.
• Experience performing CMDB reconciliation and governance.
• Strong ability to work with customers and cross-functional teams.

Responsibilities

• Provide Configuration Management support for the Service Configuration Managers.
• Execute CMDB reconciliation and governance, and manage updates to CI within CMDB.
• Contribute to accurate reporting for customers and escalate exceptions as needed.
• Collaborate with Change and Incident Management teams to deliver quality services.
• Transition new customers to the Configuration Management Service and maintain CMDB accuracy.

Skills

Configuration Management

CMDB

ITSM

Customer collaboration

Governance

Change & Incident coordination

Asset management

Reporting & analysis

Tools

Jira

ServiceNow

Data Inventory

Job description

Datacom Philippines is seeking a Service Configuration Management Analyst to deliver CMDB governance and accurate configuration management services. You will work with Change and Incident teams to ensure CMDB accuracy and smooth service delivery.

You will manage CMDB tasks, reconcile data, and provide clear reports to customers, while supporting transitions for new clients in a hybrid work setup.