Service Configuration Analyst - Hybrid & Perks

Datacom SouthEast Asia; Manila; Hybrid; PHP 600,000 - 850,000; Full time

Benefits offered by this job

Hybrid work setup (Twice a week)

HMO for dependents

Spotter fees

Job summary

Datacom SouthEast Asia in Manila is seeking a Service Configuration Analyst to join our Service Operations team. You will deliver Configuration Management services, maintain the CMDB, and collaborate with Change and Incident teams to ensure accurate asset data for our customers.

Ideal candidates have 2+ years in a similar role, experience with ITSM tools (Jira, ServiceNow), and a customer-focused mindset. We offer a hybrid work setup and opportunities across APAC.

Qualifications

• 2+ years in a similar role.
• Experience using ITSM tools such as Jira and ServiceNow.
• Strong customer service focus and communication skills.

Responsibilities

• Provide Configuration Management support for the CMDB and governance processes.
• Act as subject matter expert for Service Configuration Management for customers.
• Ensure accurate CMDB data and report on CMDB health.
• Transition new customers to the Configuration Management Service.
• Collaborate with Change and Incident Management teams to deliver quality services.

Skills

Configuration Management

Customer service

Team collaboration

Problem solving

Tools

Jira

ServiceNow

CMDB

Job description

Datacom SouthEast Asia in Manila is seeking a Service Configuration Analyst to join our Service Operations team. You will deliver Configuration Management services, maintain the CMDB, and collaborate with Change and Incident teams to ensure accurate asset data for our customers.

Ideal candidates have 2+ years in a similar role, experience with ITSM tools (Jira, ServiceNow), and a customer-focused mindset. We offer a hybrid work setup and opportunities across APAC.