CMDB & BMC Discovery Lead for Service Mapping

WTW; Pateros; On-site; PHP 1,200,000 - 1,800,000; Full time

Job summary

WTW is seeking a CMDB & BMC Discovery Manager in Metro Manila, Philippines to lead design, governance, and operationalisation of the CMDB across ICT Technology. You will transform BMC Discovery data into trusted configuration data, supporting service operations, risk management, and regulatory requirements.

Working with Service, Engineering, Tooling, and Data teams, you will ensure CMDB is a trusted operational asset, driving data quality, KPI controls, and cross-team collaboration for

Qualifications

• Experience in CMDB design and governance aligned to ITIL/ITSM.
• Proven ability to embed CMDB into ITSM processes and workflows.
• Knowledge of CMDB data models, reconciliation, and governance.
• Strong stakeholder management and collaboration skills.

Responsibilities

• Define and govern the CMDB model: establish CI classes, relationships, and ownership.
• Own BMC Discovery capability: manage configuration and integration for accurate data flows.
• Assure data quality: implement controls, KPIs, and remediation with domain teams.
• Embed CMDB into operations: enable dependency visibility across Incident, Change, and Problem.
• Drive service mapping and dependency modelling across apps, infra, and third parties.
• Support risk and regulatory outcomes: ensure resilience, auditability, and traceability.
• Lead continuous improvement: monitor CMDB health and drive adoption across tech teams.

Skills

BMC Discovery

CMDB governance

ITIL/ITSM integration

Data quality controls

Stakeholder management

Cloud architectures (Azure/AWS)

Tools

BMC Helix/Remedy

Axonious

Job description

WTW is seeking a CMDB & BMC Discovery Manager in Metro Manila, Philippines to lead design, governance, and operationalisation of the CMDB across ICT Technology. You will transform BMC Discovery data into trusted configuration data, supporting service operations, risk management, and regulatory requirements.

Working with Service, Engineering, Tooling, and Data teams, you will ensure CMDB is a trusted operational asset, driving data quality, KPI controls, and cross-team collaboration for