Cloud Support Specialist — Expert Help & Solutions

Cloudstaff Philippines Inc.; Philippines; Remote; PHP 300,000 - 450,000; Full time

Benefits offered by this job

Health insurance

Flexible leave credits

Company-provided PC/laptop

Fiber internet connection

Career advancement opportunities

In-house psychiatrist

Job summary

Cloudstaff Philippines Inc. is seeking a Customer/Technical Support Specialist to deliver exceptional customer support and handle hosting-related technical inquiries. The role emphasizes responsive communication via phone, tickets, and chat, with opportunities to upsell professional services.

Ideal candidates are confident, customer-focused, and eager to learn cloud technologies, with a calm, organized, and problem-solving mindset to drive customer success.

Qualifications

• Bachelor’s degree or higher preferred, but not essential.
• Microsoft accreditation preferred, but not essential.
• Strong listening skills to guide customers to cost-effective solutions.
• Enthusiastic about learning cloud technologies and hosting services.
• Positive, proactive, and people-oriented communication style.
• Stays calm under pressure and enjoys problem-solving.
• Excellent organization and follow-up skills.
• Personable and engaging communication with staff and customers.

Responsibilities

• Develop understanding of services, troubleshoot issues, and elevate matters as needed.
• Respond to customer inquiries via phone, tickets, and chat promptly.
• Upsell professional services when appropriate to resolve issues.
• Collaborate with PH-based support, accounts, and global operations teams.
• Use support tools effectively for phone, ticket, and chat systems.
• Maintain response time SLAs and CSAT KPIs.

Skills

Customer service

Communication

Problem solving

Organized

Team collaboration

Cloud concepts

Education

Bachelor’s degree or higher

Microsoft accreditation (preferred)

Tools

CRM software

Ticketing systems

Job description

Cloudstaff Philippines Inc. is seeking a Customer/Technical Support Specialist to deliver exceptional customer support and handle hosting-related technical inquiries. The role emphasizes responsive communication via phone, tickets, and chat, with opportunities to upsell professional services.

Ideal candidates are confident, customer-focused, and eager to learn cloud technologies, with a calm, organized, and problem-solving mindset to drive customer success.