Cloud Operations Analyst (ICT_TECH TD_2026_36R)

WTW; Taguig; On-site; PHP 600,000 - 900,000; Full time

Job summary

WTW is hiring a Cloud Operations Analyst to support, operate, and maintain Azure cloud infrastructure powering Insurance Consulting and Technology SaaS products. You will handle incident, change, problem management, and work with IaC and CI/CD pipelines to improve deployment and automation.

Strong scripting, ITIL knowledge, and monitoring skills are required. The role involves collaborating with solution architects, infrastructure engineers, and developers, with a rotating shift.

Qualifications

• Bachelor’s degree in Computer Science, Information Technology, or a related field, or equivalent professional experience.
• Experience supporting and managing Azure or other cloud providers.
• Experience in IT project implementations.
• Excellent understanding of end-to-end support process from client to different support escalation levels.
• Experience managing infrastructure, server environments, and operations, with hands-on use of infrastructure monitoring and observability tools.
• Excellent analytical and problem-solving skills in-order to identify and respond to unexpected or disruptive events.
• Good working knowledge of scripting languages such as PowerShell, Python or others for automation.
• Solid understanding of ITIL Service Management principles, with practical experience applying them in an operational environment.

Responsibilities

• Perform all key IT Service Management processes including Change, Incident, Problem, Monitoring, Maintenance and Service Request individually or as part of a team.
• Configure, respond and resolve monitoring alerts related to system health, security, performance and capacity.
• Provide support for production and non-production environments to ensure system uptime and expected service levels.
• Consider building automation scripts that improve internal tools and processes.
• Develop and document processes based on understanding of operational objectives and the related technologies and tools used in those processes.
• Support modern deployment and automation practices, including Infrastructure as Code (IaC) and CI/CD pipelines, in collaboration with development teams.
• Document operational knowledge including issue-resolution pairs and best practices in executing operational tasks.
• Work and communicate effectively with colleagues, end-user clients and various levels/roles of management.
• Work with solution architects, infrastructure engineers, developers and other support teams on technical project delivery.
• Seek and acquire relevant and emerging knowledge and skills in developing and maintaining cloud-based products and services under company training programs.
• Flexibility to work in a rotating shift system where shift schedules are determined by business demand and changes in the service environments.

Skills

Azure cloud

ITIL knowledge

Scripting (PowerShell/Python)

Automation mindset

Analytical thinking

Problem solving

Team collaboration

Education

Bachelor’s degree in CS/IT or related field

Tools

Azure Monitor

CI/CD pipelines

IaC tools

Job description

Description

As a Cloud Operations Analyst, you will be part of a team that keeps the business running for Insurance Consulting and Technology cloud products and services that are used 24×7 by clients around the world. You will be tasked to support, operate and maintain Azure cloud infrastructure that powers all of ICT’s Cloud/SaaS products and services.

Description

As a Cloud Operations Analyst, you will be part of a team that keeps the business running for Insurance Consulting and Technology cloud products and services that are used 24×7 by clients around the world. You will be tasked to support, operate and maintain Azure cloud infrastructure that powers all of ICT’s Cloud/SaaS products and services.

The Role

• Perform all key IT Service Management processes including Change, Incident, Problem, Monitoring, Maintenance and Service Request individually or as part of a team.
• Configure, respond and resolve monitoring alerts related to system health, security, performance and capacity.
• Provide support for production and non-production environments to ensure system uptime and expected service levels.
• Consider building automation scripts that improve internal tools and processes.
• Develop and document processes based on understanding of operational objectives and the related technologies and tools used in those processes.
• Support modern deployment and automation practices, including Infrastructure as Code (IaC) and CI/CD pipelines, in collaboration with development teams.
• Document operational knowledge including issue-resolution pairs and best practices in executing operational tasks.
• Work and communicate effectively with colleagues, end-user clients and various levels/roles of management.
• Work with solution architects, infrastructure engineers, developers and other support teams on technical project delivery.
• Seek and acquire relevant and emerging knowledge and skills in developing and maintaining cloud-based products and services under company training programs.
• Flexibility to work in a rotating shift system where shift schedules are determined by business demand and changes in the service environments.

Qualifications

The Requirement

• Bachelor’s degree in Computer Science, Information Technology, or a related field, or equivalent professional experience.
• Experienced in supporting and managing Azure or other cloud providers.
• Demonstrated experience in the technical implementation of IT projects.
• Excellent understanding of end-to-end support process from client to different support escalation levels.
• Experience managing infrastructure, server environments, and operations, with hands-on use of infrastructure monitoring and observability tools.
• Excellent analytical and problem-solving skills in-order to identify and respond to unexpected or disruptive events.
• Good working knowledge of scripting languages such as powershell, python or others for automation.
• Solid understanding of ITIL Service Management principles, with practical experience applying them in an operational environment.

WTW is an Equal Opportunity Employer