Cloud Operations Analyst ICT_TECH TD_2026_34

WTW; Taguig; On-site; PHP 600,000 - 900,000; Full time

Job summary

WTW is seeking a Cloud Operations Analyst in Metro Manila to support and maintain Azure-based cloud infrastructure powering Insurance Consulting and Technology services. The role focuses on monitoring, incident response, and day-to-day operations across production and non-production environments.

You will work with solution architects and engineers, implement IaC/CI/CD practices, and contribute to process improvements while rotating through shifts to meet business demand.

Qualifications

• Bachelor’s degree or equivalent professional experience in a related field.
• Experience supporting and managing Azure or other cloud providers.
• Demonstrated experience delivering IT projects.
• Strong understanding of end-to-end IT service support processes.
• Hands-on with infrastructure monitoring and observability tools.
• Excellent analytical and problem-solving skills.
• Proficiency in scripting for automation (PowerShell, Python).
• Solid ITIL Service Management knowledge and practical use.

Responsibilities

• Perform IT Service Management processes (Change, Incident, Problem, Monitoring, Maintenance, Service Requests) solo or with a team.
• Configure, respond to and resolve monitoring alerts for system health, security, performance and capacity.
• Provide support for production and non-production environments to ensure uptime and SLAs.
• Develop automation ideas to improve internal tools and processes.
• Document operational procedures and best practices for task execution.
• Support deployments and automation practices including IaC and CI/CD with development teams.
• Capture and share operational knowledge and issue-resolution guidance with the team.
• Collaborate with architects, engineers, developers and support teams on project delivery.
• Pursue ongoing knowledge in cloud products and services through company training.

Skills

Azure

Cloud platforms

ITIL

Scripting (PowerShell, Python)

Monitoring & observability

Problem solving

Communication

Education

Bachelor's degree in Computer Science / Information Technology

Tools

Azure Monitor

Job description

Job Description:

As a Cloud Operations Analyst, you will be part of a team that keeps the business running for Insurance Consulting and Technology cloud products and services that are used 24×7 by clients around the world. You will be tasked to support, operate and maintain Azure cloud infrastructure that powers all of ICT’s Cloud/SaaS products and services.

The Role

• Perform all key IT Service Management processes including Change, Incident, Problem, Monitoring, Maintenance and Service Request individually or as part of a team.
• Configure, respond and resolve monitoring alerts related to system health, security, performance and capacity.
• Provide support for production and non-production environments to ensure system uptime and expected service levels.
• Consider building automation scripts that improve internal tools and processes.
• Develop and document processes based on understanding of operational objectives and the related technologies and tools used in those processes.
• Support modern deployment and automation practices, including Infrastructure as Code (IaC) and CI/CD pipelines, in collaboration with development teams.
• Document operational knowledge including issue-resolution pairs and best practices in executing operational tasks.
• Work and communicate effectively with colleagues, end-user clients and various levels/roles of management.
• Work with solution architects, infrastructure engineers, developers and other support teams on technical project delivery.
• Seek and acquire relevant and emerging knowledge and skills in developing and maintaining cloud-based products and services under company training programs.
• Flexibility to work in a rotating shift system where shift schedules are determined by business demand and changes in the service environments.

Qualifications

The Requirement

• Bachelor’s degree in Computer Science, Information Technology, or a related field, or equivalent professional experience.
• Experienced in supporting and managing Azure or other cloud providers.
• Demonstrated experience in the technical implementation of IT projects.
• Excellent understanding of end-to-end support process from client to different support escalation levels.
• Experience managing infrastructure, server environments, and operations, with hands-on use of infrastructure monitoring and observability tools.
• Excellent analytical and problem-solving skills in-order to identify and respond to unexpected or disruptive events.
• Good working knowledge of scripting languages such as powershell, python or others for automation.
• Solid understanding of ITIL Service Management principles, with practical experience applying them in an operational environment.

WTW is an Equal Opportunity Employer