Cloud Operations Analyst - Hybrid BGC - Up to 75K - Rotating Shift

weSource Management Consultancy Firm; Metro Manila; Hybrid; PHP 761,670 - 912,330; Full time

Job summary

A cloud solutions provider is seeking a Cloud Operations Analyst to support, operate, and maintain Azure cloud infrastructure. Responsibilities include managing IT service processes, resolving system alerts, and documenting operational practices. Ideal candidates will have a degree in IT or engineering and experience with cloud services. Strong analytical skills and knowledge in Powershell scripting are essential. This role requires flexibility to work in a rotating shift system.

Qualifications

• Degree holder in IT, Computer Science or Engineering.
• Experience in managing infrastructures and operations.
• Strong knowledge of automation and scripting.

Responsibilities

• Support, operate and maintain Azure cloud infrastructure.
• Perform IT Service Management processes for system health.
• Document operational knowledge and automation scripts.

Skills

Experience in supporting and managing Azure or other cloud services

Excellent analytical and problem-solving skills

Good working knowledge of Powershell or other scripting language

Excellent written and oral English communication skills

Education

Degree holder preferably in Information Technology, Computer Science or Computer Engineering

Tools

Infrastructure monitoring tools

Job description

Cloud Operations Analyst - Hybrid BGC - Up to 75K - Rotating Shift

Job Openings Cloud Operations Analyst - Hybrid BGC - Up to 75K - Rotating Shift

About the job Cloud Operations Analyst - Hybrid BGC - Up to 75K - Rotating Shift

As a Cloud Operations Analyst, you will be part of a team that keeps the business running for Insurance Consulting and Technology cloud products and services that are used 24×7 by clients around the world. You will be tasked to support, operate and maintain Azure cloud infrastructure that powers all of ICT Cloud offerings.

Responsibilities:

• Perform all key IT Service Management processes including Change, Incident, Problem, Monitoring, Maintenance and Service Request individually or as part of a team.
• Configure, respond and resolve monitoring alerts related to system health, security, performance and capacity.
• Provide support for production and non-production environments to ensure system uptime and expected service levels.
• Consider building automation scripts that improves internal tools and processes.
• Develop and document processes based on understanding of operational objectives and the related technologies and tools used in those processes.
• Document operational knowledge including issue-resolution pairs and best practices in executing operational tasks.
• Work and communicate effectively with colleagues, end-user clients and various levels/roles of management.
• Work with solution architects, infrastructure engineers, developers and other support teams technical project delivery.
• Seek and acquire relevant and emerging knowledge and skills in developing and maintaining cloud-based products and services under company training programs.
• Flexibility to work in a rotating shift system where shift schedules are determined unpredictably by business demand and changes in the service environments.

The Requirements

• Degree holder preferably in Information Technology, Computer Science or Computer Engineering.
• Experienced in supporting and managing Azure or other cloud services.
• Demonstrated experience in the technical implementation of IT projects.
• Excellent understanding of end-to-end support process from client to different support escalation levels.
• Experience in managing infrastructures, server environments and operations.
• Experience in using infrastructure monitoring.
• Experience in working in multiple time-zones/countries.
• High level of confidence in dealing with clients and colleagues of different nationalities.
• Experience in analyzing and mitigating security related issues and threats.
• Excellent analytical and problem-solving skills in-order to identify and respond to unexpected or disruptive events.
• Good working knowledge of Powershell or other scripting language for automation.
• Familiarity with ITILv3 or ITIL v4.
• Excellent written and oral English communication skills.

Qualifications that would be advantageous for the position

• Microsoft Certifications or other cloud certifications.
• Experience in supporting 24/7 web-based applications.
• Experience as a DevOps team member maintaining SaaS applications.