Cloud Operations Analyst (ICT_TECH TD_2026_36R)

Willis Towers Watson; Philippines; Hybrid; PHP 600,000 - 1,000,000; Full time

Job summary

Willis Towers Watson is seeking a Cloud Operations Analyst to support Azure-based cloud products used globally. You will handle ITSM processes, monitor system health, and contribute to automation and IaC efforts to maintain uptime.

The role requires Azure experience, ITIL knowledge, and strong scripting abilities (PowerShell/Python). You’ll work with cross-functional teams across production and non-production environments, with rotating shifts to meet business demand.

Qualifications

• Bachelor’s degree or equivalent professional experience.
• Experience supporting Azure or other cloud providers.
• Experience delivering IT projects.
• Strong understanding of end-to-end support processes.
• Experience managing infrastructure, servers, and operations with monitoring tools.
• Excellent analytical and problem-solving skills.
• Proficiency in scripting languages such as PowerShell or Python.
• Solid ITIL Service Management knowledge and application.

Responsibilities

• Perform IT Service Management processes including Change, Incident, Problem, Monitoring, Maintenance and Service Request, solo or in a team.
• Configure, respond to and resolve monitoring alerts for system health, security, performance and capacity.
• Provide production and non-production support to ensure uptime and service levels.
• Develop automation scripts to improve internal tools and processes.
• Document operational knowledge and best practices for tasks and resolutions.
• Support IaC and CI/CD pipelines in collaboration with development teams.
• Collaborate with solution architects, engineers and other support teams on projects.

Skills

Azure

ITIL

Automation scripting

Python

PowerShell

Monitoring tools

Cloud infrastructure

End-to-end support

Education

Bachelor’s degree in CS/IT

Job description

Description

As a Cloud Operations Analyst, you will be part of a team that keeps the business running for Insurance Consulting and Technology cloud products and services that are used 24×7 by clients around the world. You will be tasked to support, operate and maintain Azure cloud infrastructure that powers all of ICT’s Cloud/SaaS products and services.

The Role

• Perform all key IT Service Management processes including Change, Incident, Problem, Monitoring, Maintenance and Service Request individually or as part of a team.
• Configure, respond and resolve monitoring alerts related to system health, security, performance and capacity.
• Provide support for production and non-production environments to ensure system uptime and expected service levels.
• Consider building automation scripts that improve internal tools and processes.
• Develop and document processes based on understanding of operational objectives and the related technologies and tools used in those processes.
• Support modern deployment and automation practices, including Infrastructure as Code (IaC) and CI/CD pipelines, in collaboration with development teams.
• Document operational knowledge including issue-resolution pairs and best practices in executing operational tasks.
• Work and communicate effectively with colleagues, end-user clients and various levels/roles of management.
• Work with solution architects, infrastructure engineers, developers and other support teams on technical project delivery.
• Seek and acquire relevant and emerging knowledge and skills in developing and maintaining cloud-based products and services under company training programs.
• Flexibility to work in a rotating shift system where shift schedules are determined by business demand and changes in the service environments.

Qualifications

The Requirement

• Bachelor’s degree in Computer Science, Information Technology, or a related field, or equivalent professional experience.
• Experienced in supporting and managing Azure or other cloud providers.
• Demonstrated experience in the technical implementation of IT projects.
• Excellent understanding of end-to- end support process from client to different support escalation levels.
• Experience managing infrastructure, server environments, and operations, with hands-on use of infrastructure monitoring and observability tools.

Excellent analytical and problem-solving skills in-order to identify and respond to unexpected or disruptive events.

Good working knowledge of scripting languages such as powershell, python or others for automation.

Solid understanding of ITIL Service Management principles, with practical experience applying them in an operational environment.

WTW is an Equal Opportunity Employer