Cloud & Microsoft Systems Support Lead

Q2 HR Solutions; Makati; On-site; PHP 600,000 - 800,000; Full time

Job summary

A technology and HR solutions provider is seeking a Cloud & Microsoft Systems Support Specialist in Makati, Philippines. The ideal candidate will manage Microsoft 365 services and Azure environments while assisting in IT support and user training. Responsibilities include administering cloud services, managing user identities, and supporting IT asset provisioning. Candidates should have a Bachelor’s degree in IT or related fields and 2-3 years of experience in Azure or Microsoft 365 administration.

Qualifications

• 2-3 years of experience in Microsoft 365 or Azure administration.
• Familiarity with SharePoint Online and Teams administration.
• Experience in IT support or helpdesk operations.

Responsibilities

• Administer Microsoft 365 services: Exchange Online, Teams, OneDrive, and SharePoint Online.
• Manage Azure Active Directory, user identity provisioning, and conditional access policies.
• Assist in managing hybrid environments: on-prem servers + Azure resources.

Skills

Microsoft 365 services administration

Azure administration

SharePoint Online administration

IT support experience

User training

Networking knowledge

Education

Bachelor's degree in IT, Computer Science, or related field

Job description

About the job Cloud & Microsoft Systems Support Specialist

The Cloud & Microsoft Specialist is responsible for the administration, configuration, and support of Q2s Microsoft cloud-based services, including Microsoft 365, Azure, and SharePoint. The role also provides support for hybrid (cloud + on-premise) infrastructure and end-user enablement.

This role supports both backend system availability and user productivity by ensuring effective use of cloud tools, maintaining stable collaboration environments, and delivering desktop support when needed.

Key Responsibilities:

• Administer Microsoft 365 services: Exchange Online, Teams, OneDrive, and SharePoint Online.
• Manage Azure Active Directory (AAD), user identity provisioning, and conditional access policies.
• Assist in managing hybrid environments (on-prem servers + Azure resources).
• Coordinate basic Office 365 security configuration and service health monitoring.
• Create and maintain documentation and guides for end-users.
• Deliver internal training, support walkthroughs, and presentations for business units.
• Handle 1st to 2nd level desktop support issues, including login, software, printer, and VPN-related concerns.
• Support IT asset provisioning and access entitlement configuration.
• Assist with onboarding/offboarding processes (account creation, email configuration, access provisioning).

Qualifications:

• Bachelor's degree in IT, Computer Science, or related field.
• Minimum 2-3 years experience in Microsoft 365 or Azure administration.
• Familiarity with SharePoint Online and Teams administration.
• Experience in IT support or helpdesk operations.
• Strong communication skills; capable of conducting user trainings and demos.
• Knowledge of basic networking and troubleshooting tools.