Cloud & Platform Engineer

VBP Back Office Solutions Inc.; Cebu City; On-site; PHP 900,000 - 1,100,000; Full time

Benefits offered by this job

HMO coverage

Dental benefits

Optical benefits

Christmas vacation

Electricity subsidies

Data subsidies

Educational assistance

Training and equipment provided

Fixed schedule Mon-Fri 7-4

Job summary

VBP Back Office Solutions Inc. is seeking a Platform Engineer to administer and troubleshoot enterprise cloud, identity, endpoint, collaboration, and infrastructure platforms.

You will act as a Tier 2/3 escalation point for complex incidents, with a focus on production stability and continuous improvement across Azure, Entra ID, Intune, and AVD. The role requires strong PowerShell automation skills and collaboration with IT, MSPs, and vendors.

Qualifications

• 5+ years hands-on experience in Infrastructure, Systems, Cloud, or Platform Engineering.
• Strong experience supporting Microsoft Azure and Microsoft 365 environments.
• Proven experience resolving production incidents in enterprise environments (Tier 2/3).
• Deep understanding of Exchange Online, SharePoint Online, OneDrive, Teams.
• Experience with Intune, Windows Autopilot, endpoint management, and device compliance.
• Entra ID administration including Conditional Access, MFA, RBAC.
• Experience with Azure Virtual Desktop (AVD).
• Windows Server and Active Directory administration knowledge.
• Familiarity with Zero Trust security principles and SIEM concepts.
• Backup/DR platforms like Acronis or SpinOne experience.

Responsibilities

• Administer, configure, and troubleshoot Azure and Microsoft 365 services in production.
• Act as Tier 2/3 escalation point for complex platform incidents.
• Investigate and resolve issues across Azure, Entra ID, and SaaS platforms.
• Manage identity and access services, including MFA and RBAC.
• Support Exchange Online, SharePoint Online, OneDrive, Teams, and related services.
• Manage and troubleshoot Azure Virtual Desktop (AVD).
• Administer Intune, Autopilot, and device lifecycle operations.
• Troubleshoot endpoint management across Windows devices.
• Support backup/recovery platforms and disaster recovery testing.
• Monitor platform health and perform RCA to aid problem management.
• Develop runbooks, technical docs, and automation with PowerShell.

Skills

Azure expertise

Microsoft 365

Entra ID

Intune & Autopilot

RBAC & Conditional Access

PowerShell scripting

Incident resolution

MSP collaboration

Education

Microsoft certifications (AZ-104, MS-102, MD-102)

Tools

Acronis

SpinOne

VMware

Hyper-V

Microsoft Defender

Job description

Overview of the Role

The Platform Engineer is a hands-on technical role responsible for the administration, support, troubleshooting, and operational maintenance of enterprise cloud, identity, endpoint, collaboration, and infrastructure platforms.

This role acts as a Tier 2/3 escalation point for complex incidents and service issues escalated from Service Desk, internal IT teams, and MSP support. It requires strong technical capability across Microsoft cloud technologies, identity, endpoint management, and infrastructure platforms, with a focus on production stability, incident resolution, and continuous improvement.

Key Responsibilities

• Administer, configure, and troubleshoot Microsoft Azure and Microsoft 365 services in production environments.
• Act as a Tier 2/3 escalation point for complexplatform, identity,endpoint, and cloud-related incidents.
• Investigate and resolve production issues across Azure, Microsoft 365, Entra ID, and SaaS platforms.
• Manage identity and access services, including Entra ID, user lifecycle management, Conditional Access, MFA, RBAC, and access troubleshooting.
• Support Exchange Online, SharePoint Online, OneDrive, Microsoft Teams, and related collaboration services, including issue resolution and configuration changes.
• Manage and troubleshoot Azure Virtual Desktop (AVD) environments.
• Administer Microsoft Intune, Windows Autopilot, endpoint compliance policies, and device lifecycle operations.
• Troubleshoot endpoint and device management issues across Windows devices and corporate endpoints.
• Support backup, recovery, and disaster recovery platforms, including Acronis andSpinOne, including restore testing and incident recovery.
• Monitor platform health, performance, availability, and capacity, proactivelyidentifyingand resolving issues.
• Perform root cause analysis (RCA) and contribute to problem management for recurring or critical incidents.
• Support platform deployments, configuration changes, migrations, and onboarding activities into production.
• Implement and troubleshoot endpoint security and compliance controls.
• Develop andmaintaintechnical documentation, runbooks, and operational procedures.
• Collaborate closely with Service Desk, Internal IT, Security teams, MSP, and vendors to resolve incidents.
• Build andmaintainPowerShell automation to improve operational efficiency and reduce manual effort.
• Support continuous improvement initiatives across cloud, identity, endpoint, and infrastructure platforms.

• 5+ years of hands-on experience in Infrastructure, Systems, Cloud, or Platform Engineering roles.
• Strong experience supporting and troubleshooting Microsoft Azure and Microsoft 365 environments.
• Proven experience resolving production incidents in enterprise environments (Tier 2/3 support).
• Deep understanding of Exchange Online, SharePoint Online, OneDrive, Teams, and Microsoft 365 services.
• Strong experience with Microsoft Intune, Windows Autopilot, endpoint management, and device compliance troubleshooting.
• Hands-on experience with Entra ID administration including Conditional Access, MFA, RBAC, and identity lifecycle troubleshooting.
• Experience supporting Azure Virtual Desktop (AVD) in production environments.
• Solid experience with Windows Server and Active Directory administration and troubleshooting.
• Working knowledge of PIM, Identity Governance, and Zero Trust security principles.
• Experience supporting backup and disaster recovery platforms such as Acronis,SpinOne, or similar.
• Understanding ofvirtualization technologies (VMware or Hyper-V).
• Familiarity with endpoint security and EDR tools(Microsoft Defender or Threat Locker).
• Basic understanding of SIEM and security monitoring concepts.
• Experience working with MSPs, internal IT teams, and vendors in incident escalation environments.
• Strong PowerShell scripting and automation capabilityishighly desirable.
• Strong troubleshooting, analytical thinking, and incident resolution skills.
• Microsoft certifications (AZ-104, MS-102, MD-102 or similar)highlyregarded.

• 500K per incident HMO coverage + Dental & Optical benefits
• 2-week paid Christmas vacation
• Electricity & Data subsidies
• 25K Educational Assistance
• Training and equipment will be provided
• Fixed Schedule of Mon-Fri from 7 AM to 4 PM