Microsoft Office365

Siegen HR Solutions; Manila; On-site; PHP 334,800 - 558,000; Full time

Job summary

A leading HR solutions provider in Metro Manila seeks a motivated IT professional to provide customer-facing engineering support for Office 365. The role involves assisting clients with real-time support and conducting complex case research. Applicants should have at least 2 years of IT experience, particularly in client-facing roles, along with a Bachelor's Degree in IT or related fields and skills in O365, MS Exchange, and SharePoint. A flexible work schedule is required.

Qualifications

• At least 2 years of professional IT experience.
• Experience in / exposure to a client-facing role.
• Amenable to a flexible work schedule.

Responsibilities

• Provide customer-facing product engineering support for Office 365.
• Conduct research on complex cases for escalation.
• Act as a knowledge champion for the knowledge management program.

Skills

Client-facing experience

O365 proficiency

MS Exchange skills

SharePoint skills

Server knowledge

Education

Bachelor's Degree in Information Technology or related fields

Job description

• Provide customer-facing product engineering support for Office 365.

• Provide real‑time client support for faster resolution of cases.

• Conduct research on complex cases, validate cases for escalation to Backline and contribute to knowledge management initiatives.

• As a knowledge champion, s/he is the focal point for communications, coordination and overall adherence to the Microsoft Office 365 knowledge management program.

TO QUALIFY:

• At least 2 years of professional IT experience.
• Experience in / exposure to a client‑facing role.
• Amenable to a flexible work schedule, as the need arises.
• Bachelor’s Degree in Information Technology, Computer Science or other relevant fields.
• Solid infra background, strong understanding of servers, Active Directory (AD), and the like.
• With O365 skills and experience:

• Solid MS Exchange skills.
• Solid SharePoint skills.
• Proficient in MS Exchange and two or more O365 technologies.
• Proficient in MS SharePoint, along with at least two O365 technologies.
• At least three (3) O365 technologies if Exchange or SharePoint is not part of skillset.