Associate Microsoft Cloud Systems Engineer

Booth; Makati; Hybrid; PHP 500,000 - 900,000; Full time

Job summary

Booth in the Philippines is seeking a Cloud Services Analyst to proactively analyze customer Microsoft Cloud environments, identify improvements, and help optimize Cloud operations across Azure, M365, and D365.

You will work with peers, presales and sales to identify opportunities for additional value while maintaining strong communication and incident-resolution capabilities in a hybrid setup with Australian shift hours.

Qualifications

• Relevant tertiary education in IT is highly desirable.
• 2 years’ experience in IT outsourcing with a focus on Microsoft technologies.
• Microsoft Cloud product certifications are highly desirable.
• Experience with Microsoft Premier Support escalations is advantageous.

Responsibilities

• Analyze customer Microsoft Cloud environments and identify areas for improvement.
• Develop Microsoft Services practices across Azure, M365 and D365.
• Collaborate with presales and sales to identify opportunities to add value.
• Assess risk and understand implications of new technologies.
• Communicate clearly with customers and team members; maintain KPI-focused service delivery.

Skills

Microsoft technologies

Customer service

Communication

Problem solving

Education

IT degree

Tools

Azure

Microsoft 365

Dynamics 365

Job description

Work Setup: Full Time, Hybrid Setup(1x a week onsite)

Work Hours: Follows Australian Shift

Key Responsibilities

• Apply technical knowledge to proactively analyse customer Microsoft Cloud environments, identify areas for improvement (performance monitoring, capacity management, event and security monitoring) and make recommendations to enhance Cloud operations.
• Contribute to develop and establish the Microsoft Services practices on Microsoft Cloud Services (across Azure, M365 and D365).
• Work with peers, presales and sales to identify opportunities to offer additional value to customers.
• Assess and evaluate risk and understand the implications of new technologies.

General Responsibilities

• Demonstrate strong communication skills ensuring that verbal and written responses when dealing with customers and other team members are relevant, clear, complete and logical.
• Liaise with peers performing incident analysis and problem resolution management, to support the delivery of services to meet required KPIs, defining and recommending solutions where no precedent solution is available.
• Proven experience in the provision of technical services to clients.
• Ability to apply technology to contribute to the overall goals of the organisation.
• Integrity in dealing with personnel, customer and supplier issues.
• Demonstrated work history of ethical business practice.
• Demonstrated experience in dealing with customers at all organisational levels.

Requirements

Key Experience, Skills & Abilities

Experience

• Industry Experience - 2 years’ experience in IT outsourcing environment with a focus on Microsoft technologies.
• Familiar with Microsoft Premier Support escalations.
• Good Customer Services Experiences.

Qualifications

• Relevant tertiary education highly desirable (degree in IT discipline preferred).

Certifications

• Relevant Microsoft Cloud products certifications highly desirable.