Cloud IT Support Specialist — Frontline Customer Care

Dynamix; Tagbilaran; On-site; PHP 223,000 - 391,000; Full time

Benefits offered by this job

Education opportunities

Job summary

Dynamix is hiring a Frontline Support Specialist in the Philippines to deliver outstanding customer service for cloud communication and IT solutions. You will act as a single point of contact for customers and vendors, managing routine and non-routine incidents, problems and requests, and guiding users through solutions.

You will investigate and resolve technical issues proactively, coordinating with vendors and internal teams to expedite resolution and close tickets efficiently while

Qualifications

• Ability to multi-task, adapt to change, follow instructions and work well with others.

Responsibilities

• Respond to inbound customer inquiries via phone, email, and chat.
• Maintain a high level of customer satisfaction through effective problem-solving and communication.
• Close tickets in a timely and efficient manner, paying close attention to details.
• Resolve technical issues for customers and clients by asking relevant questions to identify root cause.
• Communicate with vendors to troubleshoot and resolve technical issues, coordinating with all stakeholders as needed.
• Document and track technical issues and resolutions in a centralized database.
• Work with different teams to resolve issues and follow up as needed.
• Be adaptable to changes in the support process and schedule.

Skills

Customer service

Multi-tasking

Problem solving

Tools

SalesForce

TOAST

Aloha NCR

Job description

Dynamix is hiring a Frontline Support Specialist in the Philippines to deliver outstanding customer service for cloud communication and IT solutions. You will act as a single point of contact for customers and vendors, managing routine and non-routine incidents, problems and requests, and guiding users through solutions.

You will investigate and resolve technical issues proactively, coordinating with vendors and internal teams to expedite resolution and close tickets efficiently while