Bellman

Melco Resorts & Entertainment; Manila; On-site; PHP 924,784 - 1,233,045; Full time

Job summary

Melco Resorts & Entertainment is seeking a Bellman for City of Dreams Manila. The role involves providing exceptional guest services, assisting with luggage, and maintaining a welcoming hotel atmosphere.

A minimum of 1 year experience in a luxury hotel is preferred, along with excellent communication skills. The ability to lift heavy items and work flexible shifts is essential. Join our team and contribute to creating memorable experiences for our guests.

Qualifications

• No experience is necessary, 1 year preferred in a 5-star hotel.
• Minimum height 5’10.
• Ability to work overtime when needed.

Responsibilities

• Provide prompt, efficient, and professional customer service.
• Maintain cleanliness and order in the lobby and bell area.
• Ensure smooth handling of luggage and guest services.

Skills

Fluent in both written and spoken English

Ability to stand and/or walk for an extended period of time

Ability to carry heavy items (luggage)

Customer service-oriented

Extroverted

Education

High school / College degree or equivalent professional training

Job description

REQ14745 Bellman (Open Date: 05/06/2026)

Position Summary

In accordance with the policies, procedures and standards of Melco Resorts Leisure (PHP) Corporation, the Bellman is accountable for acknowledging, welcoming, bidding farewell, and greeting with a smile all guests and visitors of the hotel in front of the hotel and lobby, assisting guests with the delivery and pick‑up of luggage, parcels, and messages ensuring maximum guest satisfaction and maintaining professional standards of services. They will also need to be able to provide guests relevant information about events and attractions in the hotel.

Primary Responsibilities

• Provide prompt, efficient, and professional customer service to guests of City of Dreams Manila by ensuring all guests are addressed in a polite and courteous manner as they enter and exit the hotel.
• Maintain current product knowledge of events and facilities of City of Dreams Manila, including gaming, spa, recreation, food & beverage and entertainment, ensuring guests receive accurate, timely information and advice.
• Keep abreast with local happenings and provide accurate information when asked.
• Make use of maps, information files, and drawings as needed.
• Provide clear directions for all guests traveling outside the hotel.
• Post in designated lobby positions to ensure readiness to assist the guests.
• Ensure the Bell area and lobby is maintained according to established service standards.
• Inspect the lobby, main entrance and driveway areas ensuring that the cleanliness and orderliness are up to standard.
• Build relationships with guests to delight and gain loyalty.
• Ensure all interactions with guests are handled professionally and with care adhering to hotel’s policies and procedures.
• Engage with guests to obtain guest preferences and feedback.
• Upsell guests by offering the services of other departments and divisions: laundry, spa, transportation, and restaurants.
• Monitor job escalations and close each job transaction once done.
• Establish a rapport with guests, answer their queries and resolve problems arising from guest complaints in a timely manner and to the guest’s satisfaction.
• Maintain updated and relevant information to handle guest inquiries.
• Maintain all Forbes quality standards and procedures from guest’s pre‑arrival, to guest’s arrival, to guests in‑house to guest’s departure.
• Tag, assist loading / unloading of luggage into vehicle at porte‑cochere.
• Ensure smooth handling/delivery of luggage, newspapers, parcels, messages, park car as needed, and face by checking guest’s name and room number.
• Record all transactions in the appropriate logbook including guest name, room number, time received, and time completed.
• Conduct room drops as required.
• Conduct room moves as required.
• Ensure luggage is delivered to the guest room prior to the guest entering.
• Confirm satisfaction of guests with room facilities while in the room to deliver guest luggage.
• Maintain the luggage storage room and long‑term storage rooms neat and orderly.
• Park and retrieve car as required (must have a valid driver’s license).
• Ensure all bell carts and hand trolleys are cleaned after every shift.
• Participate in group luggage handling, distribute to guest room and collect upon departure.
• Verify guest names before accessing a guest room.
• Attend daily briefings and monthly departmental meetings.
• Ensure proper maintenance of all equipment in the Concierge areas.
• Ensure timely reporting of malfunctioning or maintenance deficiencies to appropriate area.
• Cooperate and coordinate with colleagues whenever necessary.
• Maintain good relationships with colleagues and contribute to team spirit.
• Interact with other departments to provide additional or specialized guest services.
• Communicate with fellow team members and departments to proactively service guests, minimize confusion and ensure guest requirements are satisfied.
• Maintain current product knowledge of events and facilities of City of Dreams Manila to ensure guests receive accurate and timely information and advice. The Bellman is also required to maintain an awareness of events, activities, venues and places of interest to which they can refer guests.
• Attend scheduled employee training and periodic reviews on generic hotel and departmental specific responsibilities.
• Adhere to all Company policies and procedures.
• Comply with Hotel’s uniform, grooming, and hygiene standards at all times.
• Ensure master keys are handled with the utmost care to ensure the safety of our guests.
• Remain able to lift minimum of 30 Kg and follow correct safe manual handling and lifting techniques.
• Remain able to stand for long periods of time.
• Identify and implement best practices both in the Concierge department work area as well as throughout the hotel.
• Reduce waste materials and supplies by adhering to the Company’s guideline on re‑using and recycling.
• Conserve water and energy when possible.
• Adhere to set procedures for attendance and timekeeping.
• Participate in the Company’s Corporate Social Responsibility program.
• Adhere to the established and specified uniform, grooming, hygiene and personal appearance standards.
• Report immediately and turn over lost and found articles to the Housekeeping office, following required procedures at all times.
• Ensure and maintain confidentiality of all guest’s information and pertinent hotel data.
• Report accidents, injuries, unsafe work conditions and/or security issues to supervisors/Manager.
• Assist the Hotel Emergency Response Team in responding to emergencies; involvement is guided and/or limited per Hotel’s Emergency Procedures.
• Maintain the highest standard of professionalism, ethics, and attitude towards guests and colleagues.
• Perform ability to work flexible hours including weekends, evenings, overnight, and public holidays.
• Perform other reasonable job duties as assigned by supervisors from time to time.

Qualifications

Experience

• No experience is necessary, while minimum 1 year previous experience is preferred in a 5 star luxury hotel, or similar.

Education

• High school / College degree or equivalent professional training.

Skills / Competencies

• Fluent in both written and spoken English.
• Ability to stand and/or walk for an extended period of time during the shift.
• Ability to work on overtime when needed.
• Ability to carry heavy items (luggage) without losing composure (minimum 30 Kg).
• Minimum height 5’10.
• Extroverted.
• Customer service‑oriented.

Other Attributes

• Ability to work on flexible shift including overnight, weekends and holiday on rotation basis.
• Confident and with a pleasant and pleasing personality.