Clinical Supply Support Associate (CSSA) - Clinical Supply Operations (CSO)

Hammerjack Pty Ltd; Philippines; Hybrid; PHP 360,000 - 540,000; Full time

Benefits offered by this job

Hybrid work setup

Competitive salary

Job summary

Training and Marketing Professionals Inc. seeks a Clinical Supply Support Associate to assist CSO in receipt, packaging, labeling, warehouse, distribution and logistics for clinical supplies. You will support document management, metrics, and order processing across global time zones.

Candidates should have a background in supply chain or science, GMP/GCP familiarity, and strong MS Office skills. The role requires adaptability to non-standard schedules and collaboration with cross-functional

Qualifications

• BA/BS in supply chain, science, CS or business with 2+ years pharma or supply chain experience.
• Familiar with GMP/GCP environment.
• Able to adapt to non-standard schedules and time zones.

Responsibilities

• Support P/L/D operations including receipt, packaging, labeling, warehouse, distribution and logistics.
• Maintain systems and documentation for P/L/D operations.
• Coordinate with CSO Planners, Schedulers and Label Operations to execute P/L/D tasks.

Skills

MS Office

Verbal & written communication

Clinical packaging/labeling

Customer communication

Interpersonal skills

Analytical/problem-solving

Fast learner

Team collaboration (matrix)

Education

BA/BS in supply chain, science, CS or business

Tools

CSO systems: EMD365, CSDS, Clementine, Prisym360

Job description

Training and Marketing Professionals Inc.(TMPI) is looking for (2) Clinical Supply Support Associate (CSSA) - Clinical Supply Operations (CSO).

• Hybrid work set-up
• With competitive salary

Overview

The role of the Clinical Supply Support Associate (CSSA) – Clinical Supply Operations (CSO) is to provide support for Clinical Supply Operations (CSO) in the areas related to the receipt, packaging, labeling, warehouse, distribution and logistics (P/L/D) operations of clinical supplies. They will also provide support in document management, metrics, order request and completion and other items required to support this area. The position also requires providing support across different global time zones.

Skills

• Must be proficient in Microsoft Office programs.
• Comfortable preparing and presenting ideas and information in a variety of settings.
• Knowledgeable about Clinical Supply Packaging and/or Labelling and/or Distribution (e.g. technical, process, plan or system).
• Articulate in both verbal and written communication.
• Excellent customer focused communication and listening skills.
• Proven interpersonal, facilitation, customer relations and negotiation skills.
• Demonstrated ability to learn fast and foster a culture of innovation.
• Possess strong analytical and problem-solving abilities, with a proven capacity to work collaboratively with colleagues and customers in a matrix environment.

Qualifications

• BA/BS in supply chain, scientific, computer science or business field with at least 2 years experience in pharmaceutical industry and/or supply chain management.
• Knowledge and experience working in a Good Manufacturing Practices (GMP) / Good Clinical Practices (GCP) environment.
• Adaptable to non-standard work schedule or environment requirements.
• May require periodic attendance at team meetings across time zones and occasional after-hours support, particularly on software release dates.

Job Description

• Support the implementation of operational strategies for effective and efficient execution of P/L/D operations.
• Maintain systems and documentation for P/L/D operations.
• Liaise with internal stakeholders, including, but not limited to Operational Strategy Leads (OSLs), CSO Planners and Schedulers, and Label Operations to support and execute P/L/D operations using technology and supply chain systems.
• Utilize CSO enterprise systems (e.g., EMD365, CSDS, Clementine, Prisym360) to perform P/L/D operations.
• Ensure timely completion of system-related tasks for assigned P/L/D jobs.
• Design clinical labels in the label system/software based on requirements and procedures.
• Support CSO operational compliance and inspection readiness.
• Ensure all P/L/D activities comply with regulatory requirements and quality standards.
• Manage receipts and shipment tracking.
• Prepare reports on P/L/D activities and performance and maintain accurate records & documentation.
• Provide occasional coverage for team members on high-priority activities and studies.