Clinical Supply Support Associate (CSSA) - Clinical Supply Operations (CSO)

Training and Marketing Professionals, Inc. (TMPI); Makati; On-site; PHP 600,000 - 900,000; Full time

Job summary

Training and Marketing Professionals, Inc. (TMPI) seeks a Clinical Supply Support Associate (CSSA) in Makati. This hybrid position involves supporting Clinical Supply Operations focusing on logistics, documentation, and systems management. Candidates must have a BA/BS in relevant fields with a minimum of 2 years in the pharmaceutical or supply chain sector.

Key responsibilities include liaising with stakeholders, ensuring compliance with regulations, and utilizing various enterprise systems for operations. Excellent communication and analytical skills are essential for success in this role.

Qualifications

• At least 2 years experience in the pharmaceutical industry or supply chain management.
• Experience working in a Good Manufacturing Practices (GMP) / Good Clinical Practices (GCP) environment.
• Adaptable to non-standard work schedules.

Responsibilities

• Support the implementation of operational strategies for P/L/D operations.
• Maintain systems and documentation for operations.
• Liaise with internal stakeholders for P/L/D operations.

Skills

Proficient in Microsoft Office programs

Excellent customer-focused communication and listening skills

Strong analytical and problem-solving abilities

Articulate in both verbal and written communication

Comfortable presenting ideas in various settings

Education

BA/BS in supply chain, scientific, computer science or business

Job description

Clinical Supply Support Associate (CSSA) – Clinical Supply Operations (CSO)

Training and Marketing Professionals, Inc. (TMPI) – Hybrid (Makati), 1–3 years experience, Bachelor contract.

Overview

The role of the Clinical Supply Support Associate (CSSA) – Clinical Supply Operations (CSO) is to provide support for Clinical Supply Operations (CSO) in the areas related to the receipt, packaging, labeling, warehouse, distribution, and logistics (P/L/D) operations of clinical supplies. They will also support document management, metrics, order requests, and completion, as well as other items required to support this area. The position also requires providing support across different global time zones.

Required Skills

• Proficient in Microsoft Office programs.
• Comfortable preparing and presenting ideas and information in a variety of settings.
• Knowledgeable about Clinical Supply Packaging and/or Labelling and/or Distribution (technical, process, plan, or system).
• Articulate in both verbal and written communication.
• Excellent customer‑focused communication and listening skills.
• Proven interpersonal, facilitation, customer relations and negotiation skills.
• Demonstrated ability to learn fast and foster a culture of innovation.
• Strong analytical and problem‑solving abilities, with a proven capacity to work collaboratively with colleagues and customers in a matrix environment.

Qualifications

• BA/BS in supply chain, scientific, computer science or business field with at least 2 years experience in the pharmaceutical industry and/or supply chain management.
• Knowledge and experience working in a Good Manufacturing Practices (GMP) / Good Clinical Practices (GCP) environment.
• Adaptable to non‑standard work schedule or environment requirements.
• May require periodic attendance at team meetings across time zones and occasional after‑hours support, particularly on software release dates.

Responsibilities

• Support the implementation of operational strategies for effective and efficient execution of P/L/D operations.
• Maintain systems and documentation for P/L/D operations.
• Liaise with internal stakeholders, including Operating Strategy Leads (OSLs), CSO Planners and Schedulers, and Label Operations to support and execute P/L/D operations using technology and supply chain systems.
• Utilize CSO enterprise systems (e.g., EMD365, CSDS, Clementine, Prisym360) to perform P/L/D operations.
• Ensure timely completion of system‑related tasks for assigned P/L/D jobs.
• Design clinical labels in the label system/software based on requirements and procedures.
• Support CSO operational compliance and inspection readiness.
• Ensure all P/L/D activities comply with regulatory requirements and quality standards.
• Manage receipt and shipment tracking.
• Prepare reports on P/L/D activities and performance and maintain accurate records & documentation.
• Provide occasional coverage for team members on high‑priority activities and studies.