Clinical Operations Specialist (Nurse) – Manila Telephonic Care

Solvo Global Careers; Philippines; On-site; PHP 350,000 - 550,000; Full time

Job summary

Solvo Global Careers seeks a Clinical Operations Specialist in Manila to support telephonic medical management and patient care. This on-site role requires night-shift availability in a fast-paced healthcare BPO setting.

You'll work with patients, providers, and sponsors to ensure coordinated care, accurate documentation, and adherence to multi-step processes while delivering high-quality, cost-effective outcomes.

Qualifications

• Local nursing practice: Prior experience in clinical or hospital settings in the Philippines.
• BPO CSR background: Previous work in healthcare BPO or customer service roles, with strong skills in patient interaction and case handling.

Responsibilities

• Patient care: Support patients in navigating their health needs through telephonic medical management.
• Provider collaboration: Partner with healthcare providers and plan sponsors to ensure coordinated care.
• Process adherence: Follow multi-step processes and decision-making flow charts to deliver consistent outcomes.
• Documentation: Accurately record patient interactions while multitasking between talking and typing.

Skills

Telephonic medical management

Patient care

Provider collaboration

Process adherence

Documentation

Job description

Solvo Global Careers seeks a Clinical Operations Specialist in Manila to support telephonic medical management and patient care. This on-site role requires night-shift availability in a fast-paced healthcare BPO setting.

You'll work with patients, providers, and sponsors to ensure coordinated care, accurate documentation, and adherence to multi-step processes while delivering high-quality, cost-effective outcomes.