Onsite Pharmacy Clinical Support Specialist

Cognizant Softvision, LLC; Taguig; On-site; PHP 335,000 - 603,000; Full time

Job summary

Cognizant Softvision, LLC in the Philippines is seeking a Registered Nurse (RN) to join our on-site contact center team in Metro Manila. We value candidates with 0–2 years of BPO or healthcare experience and a basic understanding of medicines, packaging, and device components.

You will guide callers, document product information clearly, and participate in a dynamic quality environment. Experience in pharma or quality handling is a plus; flexibility for shift schedules is required.

Qualifications

• 0–2 years of BPO or healthcare experience.
• Basic understanding of medicines, product packaging, device components, or storage requirements.
• Ability to identify and understand product defects, device issues, or quality concerns.
• Strong communication skills for guiding callers in describing product‑related problems.
• Good attention to detail when documenting product information.
• Familiarity with pharma, consumer health, or quality handling environments is an advantage.
• Contact center or customer‑facing experience is beneficial.
• Flexibility to work shifting schedules and adapt to process or regulatory updates.
• Amenable to work on Full Onsite setup.

Skills

BPO experience

Healthcare experience

Pharma familiarity

Quality documentation

Call-center skills

Medicine basics

Job description

Cognizant Softvision, LLC in the Philippines is seeking a Registered Nurse (RN) to join our on-site contact center team in Metro Manila. We value candidates with 0–2 years of BPO or healthcare experience and a basic understanding of medicines, packaging, and device components.

You will guide callers, document product information clearly, and participate in a dynamic quality environment. Experience in pharma or quality handling is a plus; flexibility for shift schedules is required.