Nightshift Clinical Support Specialist Telehealth Pharmacy

Bon Secours; Taguig; Hybrid; PHP 279.000 - 446.000; Vollzeit

Benefits dieser Stelle

HMO medical coverage

Retirement plan

Group life insurance

WFH allowance

Connectivity allowance

Wellness allowance

Paid vacation & sick leave

Hybrid/ onsite options

Zusammenfassung

Bon Secours Mercy Health Global Business Services – Manila is seeking a Pharmacy outreach specialist to support the Specialty Medication Service (SMS) by telephonic outreach, scheduling, and coordinating with pharmacists. You will handle outbound/inbound calls, document data in spreadsheets, and use Epic for chart review and scheduling, ensuring high-quality patient care and compliant workflows.

A bachelor’s in Pharmacy or allied field with 2+ years healthcare experience is required; the role

Qualifikationen

• Bachelor’s degree in Pharmacy, Nursing, or allied health required.
• Licensing/Certification: Medical Assistant, LPN, Pharmacy Technician or other community health worker certification required.
• 2+ years healthcare experience, ideally in a BPO/GBS or shared services environment.

Aufgaben

• Perform outbound telephonic outreach to patients following established workflows and protocols.
• Answer inbound patient calls and route inquiries to the appropriate pharmacy team members.
• Convey messages clearly, escalate issues per protocols, and manage both outbound and inbound calls.
• Provide excellent customer service and document outreach data in spreadsheets.
• Complete chart review and scheduling in Epic; schedule patients in the EMR.
• Support pharmacists and provide clerical assistance to the team.

Kenntnisse

Outbound patient outreach

Excellent communication

Data entry / reporting

Customer service focus

Ausbildung

Bachelor's Degree in Pharmacy, Nursing, or allied health

Tools

Epic EMR

Excel

Jobbeschreibung

Bon Secours Mercy Health Global Business Services – Manila is seeking a Pharmacy outreach specialist to support the Specialty Medication Service (SMS) by telephonic outreach, scheduling, and coordinating with pharmacists. You will handle outbound/inbound calls, document data in spreadsheets, and use Epic for chart review and scheduling, ensuring high-quality patient care and compliant workflows.

A bachelor’s in Pharmacy or allied field with 2+ years healthcare experience is required; the role