Clinic Associate

Manila Hearing Aid; Manila; On-site; PHP 167,000 - 234,000; Full time

Job summary

Manila Hearing Aid is seeking a motivated clinic receptionist to warmly welcome patients, guide them through procedures, and handle inquiries in person and by phone.

You will support appointment scheduling, patient records, and follow-up communications while assisting in daily clinic operations and coordination with the team.

Qualifications

• College graduate with business or medical allied studies.
• Willing to travel to North Area of Metro Manila Clinics.
• Minimum 6 months of relevant work experience.

Responsibilities

• Assist patients with their needs and guide them through clinic procedures.
• Schedule and confirm appointments to maintain clinic flow.
• Maintain accurate patient records and manage inquiries in person or by phone.

Education

College graduate of any business or medical allied courses

Job description

• Warmly welcome patients and visitors, ensuring a comfortable and positive clinic experience
• Assist patients with their needs, guide them through clinic procedures, and manage inquiries (in-person and via phone)
• Keep the reception and waiting area clean, organized, and patient-friendly
• Provide timely updates on wait times and service status

Appointment & Records Management

• Schedule and confirm appointments to maintain an efficient clinic flow
• Assist patients with forms and explain clinic processes clearly
• Maintain accurate and up-to-date patient records
• Coordinate patient follow-ups, including calls for job order updates and company initiatives

Inventory & Cash Handling

• Monitor and track clinic supplies (batteries, accessories, and materials) and coordinate replenishment
• Handle payments, record transactions, and manage third-party claims accurately
• Support job order concerns by coordinating with technical support teams

Communication & Coordination

• Manage incoming calls, emails, and inquiries with professionalism and efficiency
• Act as a key link between patients and clinic staff
• Assist in scheduling, reminders, and overall patient coordination

General Clinic Support

• Help ensure smooth daily clinic operations
• Provide support to the team and take on additional tasks as needed

Qualifications

• College graduate of any business or medical allied courses
• Must be willing to travel to North Area of Metro Manila Clinics
• With minimum of 6 months of relevant work experience

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