Clients Relations Officer

GM Education Inc.; Taguig; On-site; PHP 279,000 - 446,000; Full time

Job summary

GM Education Inc. in Taguig invites an Enrollment Coordinator to manage online client interactions, lead generation, and onsite visits to drive enrollment and build strong relationships with families.

You will engage parents and students via social media, tours the center, and streamline the enrollment process. Success requires excellent communication, data management, and the ability to convert inquiries into enrollments while supporting marketing initiatives and maintaining a professional

Qualifications

• Experience in sales and customer service
• Proficient in managing social media platforms and responding to inquiries
• Strong communication skills with parents and students
• Attention to data privacy and confidentiality

Responsibilities

• Manage and monitor official social media pages, ensuring all online platforms are active and engaging
• Respond promptly and professionally to client inquiries via social media, email, or messaging apps
• Convert inquiries into scheduled trial sessions by communicating program value
• Maintain an organized database of leads and follow up with potential clients to increase enrollment
• Provide a warm and professional welcome to parents and students visiting the center
• Conduct facility tours and explain enrichment and educational programs offered
• Facilitate enrollment process, including registrations, explaining payment terms, and closing deals
• Assist in achieving monthly enrollment targets and sales goals
• Capture photos and videos of classroom activities for promotional use
• Maintain accurate records of inquiries, trials, and enrollments

Skills

Social media management

Lead conversion

Customer service

Communication

Prospecting

Tools

CRM software

Job description

About the role

This role combines online client management, lead generation, and onsite customer handling to drive enrollment and build relationships with parents and students. You will manage social media platforms, respond to client inquiries, conduct facility tours, facilitate the enrollment process, and support marketing initiatives while maintaining the company's professional image both online and in-person.

Key responsibilities

• Manage and monitor official social media pages, ensuring all online platforms are active and engaging

• Respond promptly and professionally to all client inquiries received via social media, email, or messaging apps

• Convert inquiries into scheduled trial sessions by effectively communicating the value of the programs

• Maintain an organized database of leads and follow up with potential clients to increase enrollment rates

• Provide a warm and professional welcome to parents and students visiting the center for inquiries or trials

• Conduct facility tours and explain the different enrichment and educational programs offered

• Facilitate the enrollment process, including handling registration forms, explaining payment terms, and closing deals

• Assist in achieving monthly enrollment targets and sales goals as set by management

• Capture high-quality photos and videos of daily classroom activities and student milestones for promotional use

• Maintain accurate and up-to-date records of daily inquiries, trial attendance, and successful enrollments

About you

• Ability to uphold the company's values and conduct yourself responsibly in all public and online interactions

• Strong communication skills to maintain respectful and clear communication with existing and prospective parents

• Ability to handle client feedback or complaints with professionalism

• Proficiency in managing social media platforms and responding to online inquiries

• Sales and customer service experience with ability to convert leads into enrollments

• Attention to detail for maintaining accurate records and organizing databases

• Ability to adhere to company policies regarding confidentiality and protection of student and parent data