Admission Officer

Victory Christian International School; Taguig; On-site; PHP 279,000 - 390,600; Full time

Job summary

A private educational institution in Metro Manila is seeking an Admissions Officer to manage inquiries regarding homeschooling and enrollment processes. The role involves facilitating consultations with parents, reviewing applications, and providing customer support to existing families. The ideal candidate should have a bachelor’s degree and at least one year of relevant experience, strong communication skills, and proficiency in CRM and office software. This position offers opportunities for professional growth in a supportive environment.

Qualifications

• Minimum one year of experience in business administration, sales, marketing, education, or related field.
• Experience with enrollment processes, specifically reviewing qualifications and documents.
• Ability to handle inquiries and concerns professionally and empathetically.

Responsibilities

• Assist with inquiries regarding homeschooling and enrollment processes.
• Facilitate consultations and orientations for parents.
• Act as main point of contact during enrollment processes.
• Provide customer support to existing families.

Skills

Interpersonal and communication skills

Proficient in CRM systems

Knowledge of Microsoft Office Suite

Analytical mindset

Education

Bachelor’s degree in Business Administration, Sales and Marketing, Education or related field

Tools

CRM systems

Ticketing platforms

Google Workspace tools

Job description

TheAdmissions Officeris the central team member responsible for assisting with inquiries regarding homeschooling, programs, and services offered by Homeschool Global. He/She also serves as the main point person when it comes to enrollment processes of prospective and current homeschooling parents.

Responsible for assisting with inquiries regarding homeschooling as well as programs and services offered by Homeschool Global

Facilitate orientation

• Facilitate consultations and orientations, virtually or face-to-face, to help parents understand prospective students’ educational goals and needs.
• Equip parents to select their program and finalize their enrollment.

Act as the main point of contact in enrollment processes

• Review enrollment applications of students based on the standard admissions policy, SOPs, and SLAs.
• Properly evaluate qualifications and document requirements of applying students based on the standard admissions/ school policy
• Coordinate with other teams regarding relevant admission-related concerns such as academic evaluation/appraisal, TLC, program, and school policies, etc while adhering to SLA requirements for communication and resolution.

Provide customer support to existing families

• Handle the ticketing system by acknowledging and updating details that must be communicated to the requestor (loyalty, advocate, scholarship, etc) within SLA timelines
• Acknowledge customer complaints, provide initial resolution, and properly follow the escalation process if needed
• Follow-up and assist parents in submitting enrollment requirements of enrolled students ensuring compliance with defined SOPs and SLAs.
• Other tasks to support initiatives and priorities of the Admissions team

Qualifications and Requirements:

Educational Background:

• Bachelor’s degree in Business Administration, Sales and Marketing, Education or a related field

Work Experience:

• At least one year of experience in business administration, sales and marketing, education, or a related field
• At least one of experience with enrollment processes specifically in reviewing enrollment requirements (qualifications and documents)

Technical Skills:

• Proficient in using CRM systems, ticketing platforms, and other enrollment-related software.
• Strong knowledge of Microsoft Office Suite (Word, Excel, PowerPoint) and Google Workspace tools.

Additional Requirements:

• Strong interpersonal and communication skills, both verbal and written.
• Ability to handle inquiries and concerns professionally and empathetically.
• Adept at resolving customer issues and following escalation protocols as needed.
• Exceptional attention to detail and accuracy in managing records, applications, and follow-ups.
• Proven ability to prioritize tasks and meet deadlines in a fast-paced environment.
• Analytical mindset with the ability to evaluate complex situations and propose effective solutions.