Client Technology Support Specialist (Fintech)

Adventure Consultancy Solutions Philippines Inc.; Philippines; On-site; PHP 300,000 - 420,000; Full time

Benefits offered by this job

Competitive salary

Professional development

Hybrid work setup

Company-provided equipment

Day 1 HMO

Life Insurance

Job summary

Adventure Consultancy Solutions Philippines Inc. is seeking a Client Technology Support Specialist to provide frontline technical and operational support to international clients.

You will handle user administration, payment-system integrations, and merchant onboarding while coordinating with internal teams and third parties. The role requires 1–2 years in technical support, familiarity with POS systems, and strong Google Workspace/MS Office skills.

Qualifications

• Bachelor's degree in any field.
• 1–2 years in technical support or a comparable client-facing role.
• Experience with POS systems is strongly preferred.
• Experience supporting e‑commerce platforms and payment systems is an advantage.
• Proficient in Google Workspace and MS Office; strong documentation skills.

Responsibilities

• Serve as first point of contact for client inquiries via phone, email, and chat.
• Troubleshoot and guide on technical issues; resolve routine concerns following procedures.
• Manage user administration and account access tasks.
• Process data and generate reports using predefined templates.
• Assist with e-commerce setup, payment-method integrations, and merchant onboarding.
• Coordinate complex requests with internal teams and external partners.
• Support POS systems with basic troubleshooting and configuration.
• Record cases and resolutions in ticketing systems for follow-up.

Skills

Technical support

POS systems

E-commerce platforms

Google Workspace

MS Office

Communication

Analytical thinking

Problem solving

Multitasking

Team collaboration

Education

Bachelor's degree

Tools

Google Workspace

Microsoft Office

Job description

POSITION OVERVIEW

The Client Technology Support Specialist provides front-line technical and operational assistance to international clients through phone, email, and chat. The role supports day-to-day user administration, transaction processing, reporting, system configuration, merchant onboarding, and basic technology integrations. Working closely with internal teams, partners, and third-party providers, the specialist ensures client requests are handled accurately, documented properly, and progressed to resolution within established procedures and service expectations.

KEY RESPONSIBILITIES

• Serve as the first point of contact for client technical and operational inquiries across phone, email, and chat.
• Assess reported issues, provide clear troubleshooting guidance, and resolve routine technical concerns within established procedures.
• Manage user administration activities, including user creation or removal and access or password resets.
• Process system data accurately and within required timelines, ensuring information is complete and reliable.
• Generate standard reports using predefined configurations and templates, and assist clients with basic system queries.
• Support e-commerce platform setup and configuration, including basic troubleshooting and assistance with payment-method integrations.
• Coordinate more complex requests with internal technical teams, external partners, and third-party vendors,
• Provide support for POS (Point-of-Sale) systems, including basic troubleshooting, configuration assistance, and coordination of technical issues.
• Process authorized manual financial transactions such as refunds, reversals, rebills, captures, and chargebacks in accordance with defined controls and procedures.
• Assist with basic system configurations, predefined integrations, and merchant onboarding activities.

• Support technology integrations to help maintain smooth operational flow between connected systems and platforms.
• Guide new merchants through setup, configuration, and onboarding requirements.
• Record cases, actions taken, and resolutions accurately in ticketing and internal documentation systems to support follow-up and service improvement.
• Build working knowledge of supported applications and technologies, and keep current with relevant technology and industry developments.
• Maintain professional client relationships and contribute to consistent, high-quality service delivery.
• Perform other related responsibilities assigned by the immediate supervisor or manager.

WHAT WE'RE LOOKING FOR

• Bachelor's degree in any field.
• 1-2 years of experience in technical support, technical account management, service desk, or a comparable client-facing support role, preferably within BPO, fintech, insurance, or financial services company
• Experience providing technical support for POS (Point-of-Sale) systems is strongly preferred.
• Experience supporting e-commerce platforms, payment systems, system integrations, merchant onboarding, or related financial technology processes is an advantage.
• Intermediate to advanced proficiency in Google Workspace and Microsoft Office, with strong ability to work with digital systems and documentation.
• Strong attention to detail with sound logical, numerical, and verbal reasoning abilities.
• Strong analytical and problem-solving skills, with the ability to assess issues and determine appropriate next steps.
• Excellent written and verbal communication skills and confidence dealing directly with clients.
• Comfortable working with technology and learning new applications, platforms, and support tools.
• Highly process-oriented and results-focused, with the ability to follow defined procedures while maintaining accuracy.
• Able to manage multiple requests and work effectively under pressure without compromising service quality.
• Proactive critical thinker who can work independently while collaborating effectively with extended teams.
• Positive, dependable, and service-oriented team player.
• Ability to establish collaborative working relationships with clients, colleagues, partners, and other stakeholders.
• Experience supporting or coaching colleagues is an advantage.

WORK SCHEDULE

• Mid-shift, generally from 1:00 PM onwards.
• Shifting schedule may apply depending on business and client requirements.
• Hybrid arrangement with onsite work approximately 2-3 times per week.

WHAT'S IN IT FOR YOU?

• Competitive Salary Package
• Professional Development Opportunities
• Hybrid Work Setup
• Company-Provided Equipment
• Day 1 HMO
• Life Insurance