Customer Support Representative (FinTech)

Coforge; Taguig; On-site; PHP 500,000 - 900,000; Full time

Job summary

Coforge in the Philippines is seeking an experienced Senior Customer Support professional to join our international B2B operations, focusing on resolving high-priority customer issues, coordinating with multiple internal teams, and delivering consistent service in a fast-paced environment.

You will bring 5–6 years of experience in customer support, payments/fintech familiarity, excellent English communication, and the ability to work on-call outside normal hours.

Qualifications

• Bachelor’s degree or equivalent professional experience.
• 5-6 years’ experience in Customer Support, Customer Success, Technical Support or Operations within an international B2B environment.
• Experience in payments, fintech, merchant acquiring, or banking in regulated financial services environments is strongly preferred.
• Strong incident management and troubleshooting skills, with Senior Customer Support (Level 2) the ability to manage high-priority customer issues under pressure.
• Experience working across multiple internal stakeholders to co-ordinate complex issue resolution.
• Excellent customer communication and relationship management skills.
• Strong organizational skills with the ability to prioritize competing demands effectively.
• Professional fluency in English, both written and spoken. Other additional languages are desirable.
• Availability for rotational telephone on-call support model outside normal business hours.
• Ability to work independently while maintaining a strong customer focus in a fast-paced operational environment.

Skills

Payments & fintech experience

Incident management

Troubleshooting

Stakeholder coordination

Customer communication

Relationship management

Organizational skills

English fluency

On-call rotation availability

Independent工作

Education

Bachelor’s degree or equivalent professional experience

Job description

• Bachelor’s degree or equivalent professional experience.
• 5-6 years’ experience in Customer Support, Customer Success, Technical Support or Operations within an international B2B environment.
• Experience in payments, fintech, merchant acquiring, card is suing, banking or other regulated financial services environments is strongly preferred.
• Strong incident management and troubleshooting skills, with Senior Customer Support (Level 2) the ability to manage high-priority customer issues under pressure.
• Experience working across multiple internal stakeholders to co-ordinate complex issue resolution.
• Excellent customer communication and relationship management skills.
• Strong organizational skills with the ability to prioritize competing demands effectively.
• Professional fluency in English, both written and spoken. Other additional languages are desirable.
• Availability for rotational telephone on-call support model outside normal business hours.
• Ability to work independently while maintaining a strong customer focus in a fast-paced operational environment.