Fintech Client Tech Support & Onboarding Specialist

Adventure Consultancy Solutions Philippines Inc.; Philippines; Hybrid; PHP 300,000 - 420,000; Full time

Benefits offered by this job

Competitive salary

Professional development

Hybrid work setup

Company-provided equipment

Day 1 HMO

Life Insurance

Job summary

Adventure Consultancy Solutions Philippines Inc. is seeking a Client Technology Support Specialist to provide frontline technical and operational support to international clients.

You will handle user administration, payment-system integrations, and merchant onboarding while coordinating with internal teams and third parties. The role requires 1–2 years in technical support, familiarity with POS systems, and strong Google Workspace/MS Office skills.

Qualifications

• Bachelor's degree in any field.
• 1–2 years in technical support or a comparable client-facing role.
• Experience with POS systems is strongly preferred.
• Experience supporting e‑commerce platforms and payment systems is an advantage.
• Proficient in Google Workspace and MS Office; strong documentation skills.

Responsibilities

• Serve as first point of contact for client inquiries via phone, email, and chat.
• Troubleshoot and guide on technical issues; resolve routine concerns following procedures.
• Manage user administration and account access tasks.
• Process data and generate reports using predefined templates.
• Assist with e-commerce setup, payment-method integrations, and merchant onboarding.
• Coordinate complex requests with internal teams and external partners.
• Support POS systems with basic troubleshooting and configuration.
• Record cases and resolutions in ticketing systems for follow-up.

Skills

Technical support

POS systems

E-commerce platforms

Google Workspace

MS Office

Communication

Analytical thinking

Problem solving

Multitasking

Team collaboration

Education

Bachelor's degree

Tools

Google Workspace

Microsoft Office

Job description

Adventure Consultancy Solutions Philippines Inc. is seeking a Client Technology Support Specialist to provide frontline technical and operational support to international clients.

You will handle user administration, payment-system integrations, and merchant onboarding while coordinating with internal teams and third parties. The role requires 1–2 years in technical support, familiarity with POS systems, and strong Google Workspace/MS Office skills.