Client Support Specialist: Rapid Help & Product Knowledge

Recruitify_HR; Cebu City; On-site; PHP 201,000 - 357,000; Full time

Job summary

Recruitify_HR in the Philippines is seeking a Customer Service Specialist to assist customers with inquiries, resolve issues promptly, and provide product knowledge to ensure satisfaction across channels. You will handle customer complaints, offer appropriate solutions and alternatives, and maintain accurate records of interactions and transactions.

Collaborating with team members, you will aim to improve service quality and overall efficiencies in a busy office setting.

Qualifications

• High School Diploma or equivalent.
• 1-3 years of experience in a customer service role.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities and a customer-oriented mindset.
• Ability to manage multiple tasks while maintaining attention to detail.

Responsibilities

• Assist customers with inquiries and resolve issues in a timely manner.
• Provide product knowledge and support to ensure customer satisfaction.
• Handle customer complaints and provide appropriate solutions and alternatives.
• Maintain accurate records of customer interactions and transactions.
• Collaborate with team members to improve service quality and efficiencies.

Skills

Excellent communication

Interpersonal skills

Multitasking

Attention to detail

Education

High School Diploma

Job description

Recruitify_HR in the Philippines is seeking a Customer Service Specialist to assist customers with inquiries, resolve issues promptly, and provide product knowledge to ensure satisfaction across channels. You will handle customer complaints, offer appropriate solutions and alternatives, and maintain accurate records of interactions and transactions.

Collaborating with team members, you will aim to improve service quality and overall efficiencies in a busy office setting.