Client Support & Solutions Analyst

ADP

Makati

On-site

PHP 420,000 - 720,000

Full time

7 days ago

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Job summary

ADP is seeking a WorkForce Software Support Analyst to assist with the application support intake, issue evaluation, and first‑responder troubleshooting to resolve incidents or escalate when needed. You will build strong client relationships, guiding best practices and maximizing use of WorkForce Software solutions to streamline processes and improve service quality.

Strong communication and leadership experience are required for coordinating priorities, mentoring teammates, and delivering

Qualifications

5+ years in client service, software implementation, consulting, or similar roles.
2+ years leading or coaching service delivery professionals.
Strong communication, stakeholder management, problem-solving, and conflict-resolution skills.
Experience prioritizing, allocating resources, and meeting performance metrics.
Proficiency with Microsoft Office applications; Bachelor's degree or equivalent.

Responsibilities

Assist with application support intake and issue evaluation; troubleshoot incidents and resolve or escalate.
Build strong client relationships by guiding best practices and system usage.
Communicate to exceed client expectations with timely, professional support.
Research and resolve client application issues related to configuration, functionality, and integrations.
Coordinate priorities, manage multiple activities, and provide prompt follow-up.