Client Success Support Analyst I

adpinternalcareers; Makati; On-site; PHP 600,000 - 800,000; Full time

Job summary

adpinternalcareers is seeking a WorkForce Software Support Analyst to handle intake, evaluate incidents, and troubleshoot to resolve issues swiftly. The role emphasizes building trusted client relationships, guiding best practices, and delivering high-quality service with integrity.

The successful candidate will research, resolve, and escalate complex issues related to WorkForce Software, while communicating effectively with client representatives and maintaining strong product knowledge to

Qualifications

• 5+ years of experience in client service, software implementation, consulting, project delivery, or other client-facing roles supporting enterprise applications.
• 2+ years of experience leading, mentoring, coaching, or supervising service delivery, implementation or consulting professionals.
• Proven experience managing customer relationships, resolving escalations, and influencing positive business outcomes.
• Strong communication, stakeholder management, problem-solving, and conflict-resolution skills.
• Experience managing competing priorities, resource allocation, workload balancing, and operational performance metrics.
• Proficiency with Microsoft Office applications
• Bachelor's degree or equivalent combination of education and relevant work experience.

Responsibilities

• Assist with the application support intake and issue evaluation process.
• Troubleshoot incidents and resolve them or accelerate them as appropriate.
• Build strong client relationships and provide guidance on best practices.
• Provide ongoing consultative insight to streamline processes and maximize system functionality.
• Communicate effectively with customers and client representatives; set priorities and manage multiple activities.
• Educate and provide recommendations using product knowledge.

Skills

Client service

Software implementation

Project delivery

Leadership

Stakeholder management

Communication

Problem-solving

Microsoft Office

Education

Bachelor's degree

Tools

SQL

Microsoft Office

Job description

adpinternalcareers is seeking a WorkForce Software Support Analyst to handle intake, evaluate incidents, and troubleshoot to resolve issues swiftly. The role emphasizes building trusted client relationships, guiding best practices, and delivering high-quality service with integrity.

The successful candidate will research, resolve, and escalate complex issues related to WorkForce Software, while communicating effectively with client representatives and maintaining strong product knowledge to