Client Support & Operations Coordinator

Dover Business Services; Cebu City; Presencial; PHP 250.000 - 400.000; Jornada completa

Descripción de la vacante

Dover Business Services in Cebu City is seeking a customer operations professional to support strategic management and frontline customer care. You will engage with customers via tickets and calls, resolve issues, and coordinate with shipping, engineering, and support teams to ensure smooth resolution.

Strong communication, problem solving, and teamwork are essential as you help identify patterns and bottlenecks while delivering excellent service within a global DBS network.

Formación

• Bachelor's Degree is required for this position.
• 3 Years experience in the BPO or Shared Services industry.
• 3 Years experience in handling customers whether it is through calls or emails.

Responsabilidades

• Present ideas and solutions to help improve performance, domain processes and company policies.
• Participate in Team and Company activities such as town halls, team huddles and updates.
• Interact with teammates and share input in creative problem solving projects and action plans.
• Respond and resolve customer queries through tickets and phone calls.
• Research information and resolution for customer issues and inquiries.
• Process quotes and orders of customers.
• Coordinates with other departments of Dover Food Retail such as shipping, engineering, technical support and etc. to resolve customer's issues.
• Communicate and recommend observable patterns, customer behaviors, pain points and bottlenecks to Team Lead.

Conocimientos

Communication Skills

English Proficiency

Problem Solving

Attention to Detail

Research Ability

Decision Making

Customer Service

Negotiation

Educación

Bachelor's Degree

Herramientas

Microsoft Office

Salesforce

InContact CRM

ERP Systems (AS400, Visual, SyteLine, Oracle)

Descripción del empleo

Dover Business Services in Cebu City is seeking a customer operations professional to support strategic management and frontline customer care. You will engage with customers via tickets and calls, resolve issues, and coordinate with shipping, engineering, and support teams to ensure smooth resolution.

Strong communication, problem solving, and teamwork are essential as you help identify patterns and bottlenecks while delivering excellent service within a global DBS network.