Customer Experience Coordinator I (Hybrid)

Anthony, Inc.; Cebu City; Hybrid; PHP 335,000 - 502,000; Full time

Job summary

Dover Business Services, a Dover Food Retail shared service unit, seeks a Customer Service Coordinator I to manage customer queries via tickets and calls, process quotes and orders, and coordinate with shipping, engineering and support teams. The role emphasizes clear communication, research, and problem solving in a hybrid Cebu City setting.

Qualified candidates have a Bachelor's degree and at least 3 years in customer-facing roles within BPO/shared services, with proficiency in English and CRM

Qualifications

• Bachelor’s Degree is required for this position.
• 3 Years experience in the BPO or Shared Services industry.
• 3 Years experience in handling customers whether it is through calls or emails.

Responsibilities

• Respond and resolve customer queries through tickets and phone calls.
• Research information and resolution for customer issues and inquiries.
• Process quotes and orders of customers.
• Coordinates with other departments to resolve customer’s issues.
• Communicate and recommend observable patterns, customer behaviors and bottlenecks to Team Lead.

Skills

Customer service

English communication

Problem solving

Attention to details

Research

Education

Bachelor's degree

Tools

Salesforce

InContact

AS400

Visual

SyteLine

Oracle

Job description

Dover Business Services, a Dover Food Retail shared service unit, seeks a Customer Service Coordinator I to manage customer queries via tickets and calls, process quotes and orders, and coordinate with shipping, engineering and support teams. The role emphasizes clear communication, research, and problem solving in a hybrid Cebu City setting.

Qualified candidates have a Bachelor's degree and at least 3 years in customer-facing roles within BPO/shared services, with proficiency in English and CRM