Customer Service & Operations Coordinator

Dover Food Retail; Cebu City; On-site; PHP 300,000 - 420,000; Full time

Job summary

Dover Business Services (DBS) is an independent business unit supporting Dover Corporation by delivering transactional services in Finance, IT and HR across global locations. DBS focuses on improving capacity, control and cost reductions for Dover’s operating companies.

The role involves handling customer interactions via calls and emails, resolving inquiries, and coordinating with multiple departments to ensure seamless service delivery.

Qualifications

• Bachelor’s Degree is required for this position.
• 3 Years experience in the BPO or Shared Services industry.
• 3 Years experience in handling customers whether it is through calls or emails.

Responsibilities

• Respond and resolve customer queries through tickets and phone calls.
• Research information and resolution for customer issues and inquiries.
• Process quotes and orders of customers.
• Coordinate with other departments to resolve customer issues.
• Communicate and recommend observable patterns, customer behaviors, bottlenecks to Team Lead.

Skills

Customer service

Communication

Problem solving

Attention to detail

Research

Decision making

Negotiation

Team collaboration

Education

Bachelor's degree

Tools

Salesforce

InContact

AS400

Visual

SyteLine

Oracle ERP

MS Office

Job description

Dover Business Services (DBS) is an independent business unit supporting Dover Corporation by delivering transactional services in Finance, IT and HR across global locations. DBS focuses on improving capacity, control and cost reductions for Dover’s operating companies.

The role involves handling customer interactions via calls and emails, resolving inquiries, and coordinating with multiple departments to ensure seamless service delivery.