Customer Service & Operations Coordinator (Hybrid)

Destaco; Cebu City; Hybrid; PHP 391,000 - 614,000; Full time

Job summary

Dover Business Services is seeking a Customer Service Coordinator I in Cebu City. The role supports customer inquiries via tickets and calls, processes quotes and orders, and coordinates with shipping, engineering, and tech teams to resolve issues.

Candidates should have a Bachelor’s degree and at least 3 years in BPO/shared services, with strong English communication and problem-solving skills. This hybrid position requires engagement with multiple departments to improve service delivery.

Qualifications

• Bachelor’s Degree required.
• 3 years experience in BPO/shared services.
• 3 years experience handling customers via calls or emails.

Responsibilities

• Respond to customer queries via tickets and phone calls.
• Process quotes and orders; coordinate with shipping, engineering and technical support.
• Identify patterns and bottlenecks and report to Team Lead.

Skills

English communication

Customer service

Problem solving

Attention to detail

Research skills

Decision making

Negotiation

Education

Bachelor's degree

Tools

Salesforce

InContact

AS400

Visual

SyteLine

Oracle ERP

Job description

Dover Business Services is seeking a Customer Service Coordinator I in Cebu City. The role supports customer inquiries via tickets and calls, processes quotes and orders, and coordinates with shipping, engineering, and tech teams to resolve issues.

Candidates should have a Bachelor’s degree and at least 3 years in BPO/shared services, with strong English communication and problem-solving skills. This hybrid position requires engagement with multiple departments to improve service delivery.