Client Support Associate

J-K Network Services; Makati; Hybrid; PHP 300,000 - 420,000; Full time

Benefits offered by this job

Performance Bonus

Incentives

HMO with 1 free dependent

Life Insurance

Leave credits

Night Differential pay

Job summary

A global outsourcing firm is looking for a Client Support Associate located in Makati. The ideal candidate should have a Bachelor's degree and 3-5 years of experience in administrative tasks, specifically QA calls and invoice processing. Responsibilities include conducting QA calls, client communication, and vendor coordination. This is a full-time position offering work from home on Day 1 with a night shift schedule. The company provides comprehensive benefits, including HMO and performance bonuses.

Qualifications

• At least 3-5 years of experience in administrative tasks, QA calls, and invoice processing.
• Experience using office software applications is an advantage.
• Willing to work on a night shift and either in Clark or Makati.

Responsibilities

• Conduct QA calls and emails to confirm service completion and customer satisfaction.
• Communicate with clients to gather work order details.
• Coordinate with vendors to schedule services and confirm completion.
• Coordinate with vendors to schedule services, monitor job progress, and confirm timely and accurate completion.
• Request, review, and verify vendor invoices for completed work.
• Confirm service completion with vendors and escalate any service issues to account management.

Skills

Experience in administrative tasks

QA call handling

Proficiency in MS Office Suite

MS Office Suite

Spreadsheets

Databases

Education

Bachelor's Degree in any related field

Tools

MS Office Suite

Spreadsheets

Databases

Job description

On-site - Makati 3-5 Yrs Exp Bachelor Full-time

Job Description

Employee Recognition and Rewards

Performance Bonus, Incentives

Government Mandated Benefits

Insurance Health & Wellness

HMO

Company: A global outsourcing firm providing scalable offshore and nearshore staffing solutions, specializing in customer support and back-office operations to help businesses operate efficiently and cost-effectively.

Position: Client Support Associate

Location: can be based at either Clark, Pampanga site or Ayala Avenue, Makati site.

Work Setup: WFH on Day1

Schedule: Night Shift

• Government Mandated Benefits
• HMO with 1 free dependent
• Life Insurance
• leave credits
• Night Differential pay

Job Requirements

• Bachelors Degree in any related field.
• With at least 3-5 years of experience in administrative, QA calls and invoice processing.
• Experience using office software applications (e.g., MS Office Suite, spreadsheets, databases) is an advantage.
• Amendable to work either Clark, Pampanga site or Ayala Avenue, Makati site.
• Amendable to work in night shift.

Job Responsibilities:

• Conduct QA calls and emails with clients to confirm service completion, customer satisfaction, and identify improvement opportunities; document feedback and escalate issues as needed.
• Communicate with clients to gather required work order details and initiate scheduling.
• Source, vet, and onboard vendors in accordance with client requirements; complete and upload all documentation to SharePoint.
• Coordinate with vendors to schedule services, monitor job progress, and confirm timely and accurate completion.
• Request, review, and verify vendor invoices for completed work.
• Confirm service completion with vendors and escalate any service issues to account management.

If the position requires you to work overseas, please be vigilant and beware of fraud.

If you encounter an employer who has the following actions during your job search, please report it immediately

• withholds your ID,
• requires you to provide a guarantee or collects property,
• forces you to invest or raise funds,
• collects illicit benefits,
• or other illegal situations.