Client Success Virtual Assistant

TBO Consulting; Philippines; Remote; PHP 342,000 - 487,000; Full time

Job summary

SOVA - School of Virtual Assistance Cebu is hiring a Client Success Virtual Assistant to work remotely with NZ business hours. The role involves onboarding new clients, handling admin tasks, and keeping client data clean in tools like GoHighLevel, Xero and Fergus.

You will chase down required information, respond to client inquiries, and collaborate with our team to ensure smooth project delivery. Starting pay is NZD 8.50 per hour for a trial period, with potential for long-term growth.

Qualifications

• Prior experience onboarding new clients and managing admin tasks.
• Excellent written English for client comms and follow-ups.
• Strong organizational skills and reliable to deliver on time.
• Fast learner with new software tools and workflows.

Responsibilities

• Onboard new clients: collect info, logins, accounts, and organize data.
• Provide admin support: manage CRM, emails, follow-ups, invoices, reminders.
• Keep client data clean in GoHighLevel, Xero and Fergus.
• Follow up with clients to prevent project delays.
• Collaborate with the team on client-specific tasks.

Skills

Client onboarding

Admin support

Written English

Organized

Reliability

Tools

GoHighLevel

Xero

Fergus

Slack

Job description

We’re hiring: Client Success Virtual Assistant (Remote, NZ hours)

TBO Consulting helps trade businesses in New Zealand (builders, plumbers, mechanics, engineers) sort out the stuff that holds them back: messy admin, slow quoting, chasing money, no systems. We build the systems, set up their CRM and AI assistants, and help them run a tighter business.

As we take on more clients, we need someone on our team to look after them day to day.

What you’ll be doing

• Getting new clients onboarded: collecting their info and logins, setting up accounts, keeping everything organised
• Admin support for our clients: CRM updates, email inbox, follow-ups, invoices and reminders
• Keeping client data clean in tools like GoHighLevel, Xero and Fergus
• Chasing up what we need from clients so their projects don’t stall
• Working with our team on whatever comes up for each client

What we’re looking for

• At least 1 to 2 years as a VA or admin assistant
• Strong written English. You’ll be talking with NZ business owners.
• Organised and reliable. When you say it’s done, it’s done.
• Comfortable learning new software quickly
• Bonus: experience with GoHighLevel, Xero, Fergus, Slack, or trades and construction businesses

The details

• Full-time, remote
• Working NZ business hours: 8am to 4pm NZT
• Starting $8.50 NZD an hour for a trial period
• Long-term role with room to grow as we grow