Technical Client Success Specialist
MicroSourcing
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Benefits offered by this job
Job summary
MicroSourcing in the Philippines is seeking a Technical Client Success Specialist to support international Client Success Managers and Account teams. This onsite, dayshift role focuses on technical delivery, onboarding, and ongoing client engagement to ensure business objectives are met through effective communication and problem‑solving.
The candidate will leverage expertise in contact centre and SD‑WAN solutions, collaborate with delivery and sales teams, and contribute to health checks,
Qualifications
- 2–4 years of experience in client success, service delivery, or account support (enterprise or mid‑market).
- Strong verbal and written communication skills for effective remote engagement.
- Familiarity with Contact Centre technologies (NiceCX, Cisco), EX technologies (Microsoft Teams and Webex calling), and SD‑WAN solutions.
- Experience contributing to account success through proactive client support and operational insight.
- Strong organizational and coordination skills in distributed team environments.
Responsibilities
- Serve as a remote technical point of contact, maintaining proactive communication with client stakeholders under the guidance of the Client Success Manager.
- Develop strong working relationships by understanding client needs and aligning them to technical outcomes from their investment in products and services.
- Support client onboarding activities to ensure smooth adoption of solutions.
- Assist in addressing client technical inquiries, issues, and escalations in a timely manner.
- Provide technical recommendations and insights to drive utilization and successful adoption of products and services.
- Proactively monitor client health and highlight risks, opportunities, or service trends.
- Support the preparation of client health reports, service reviews, and value‑realization presentations by leveraging technical domain expertise.
- Collaborate with internal delivery, project management, and operations teams to support timely solution implementation.
- Provide technical advisory input on Contact Centre and SD‑WAN solution alignment with client requirements.
- Support knowledge‑transfer sessions and user adoption initiatives.
- Capture and analyze client feedback, surfacing insights to improve both customer experience and internal delivery processes.
- Stay current with relevant technologies to provide informed guidance and support.
- Participate in vendor‑based programs, certifications, and success frameworks as assigned.
- Support hardware and software lifecycle management commitments by providing recommendations.
- Maintain strong coordination with international‑based Client Success Managers, Solution Architects, Sales, and Delivery to ensure joint focus on client outcomes.
- Assist with cross‑sell and up‑sell identification through discovery and data gathering.
Skills
Tools
Job description
- Title: Technical Client Success Specialist
- Location: BGC, Taguig, Metro Manila, Philippines
- Employment type: Full‑time
- Work setup & shift: Onsite | Dayshift
The Client Success Specialist is a technically focused role that provides critical support to international‑based Client Success Managers and Account teams, ensuring clients successfully achieve their business objectives using products and services. The role focuses on leveraging technical domain expertise to deliver a high‑quality remote engagement experience, supporting day‑to‑day client interactions, and ensuring seamless service delivery through effective communication, coordination, and problem‑solving. The responsibilities also include supporting solution adoption from the onboarding phase through the entire client lifecycle and assisting vendor‑driven success programs and certifications.
- Serve as a remote technical point of contact, maintaining proactive communication with client stakeholders under the guidance of the Client Success Manager.
- Develop strong working relationships by understanding client needs and aligning them to technical outcomes from their investment in products and services.
- Support client onboarding activities to ensure smooth adoption of solutions.
- Assist in addressing client technical inquiries, issues, and escalations in a timely manner.
- Provide technical recommendations and insights to drive utilization and successful adoption of products and services.
- Proactively monitor client health and highlight risks, opportunities, or service trends.
- Support the preparation of client health reports, service reviews, and value‑realization presentations by leveraging technical domain expertise.
- Collaborate with internal delivery, project management, and operations teams to support timely solution implementation.
- Provide technical advisory input on Contact Centre and SD‑WAN solution alignment with client requirements.
- Support knowledge‑transfer sessions and user adoption initiatives.
- Capture and analyze client feedback, surfacing insights to improve both customer experience and internal delivery processes.
- Stay current with relevant technologies (Contact Centre, Unified Communications, SD‑WAN) to provide informed guidance and support.
- Participate in vendor‑based programs, certifications, and success frameworks as assigned.
- Support hardware and software lifecycle management commitments by providing recommendations.
- Maintain strong coordination with international‑based Client Success Managers, Solution Architects, Sales, and Delivery to ensure joint focus on client outcomes.
- Assist with cross‑sell and up‑sell identification through discovery and data gathering.
- 2–4 years of experience in client success, service delivery, or account support (enterprise or mid‑market).
- Strong verbal and written communication skills for effective remote engagement.
- Familiarity with Contact Centre technologies (NiceCX, Cisco), EX technologies (Microsoft Teams and Webex calling), and SD‑WAN solutions.
- Experience in contributing to account success through proactive client support and operational insight.
- Strong organizational and coordination skills in distributed team environments.
- Previous experience in a technical specialist role supporting contact centre or SD‑WAN solutions.
- Hands‑on experience with service adoption, onboarding, or user enablement programs.
- Vendor certification or training in Contact Centre or SD‑WAN solutions.
- Data analysis and reporting skills to support health checks and business reviews.
- Above‑market compensation and paid time‑off.
- Healthcare coverage on day one, with dependents coverage.
- Group life insurance.
- Performance bonuses.
- Collaborative work environment with company‑sponsored events and activities.
- Work‑life harmony with balanced schedule and team‑driven initiatives.
- Career growth with continuous learning and advancement opportunities.
- Inclusive culture celebrating diversity and fostering inclusion.
With over 9,000 professionals across 13 delivery centers, MicroSourcing is the pioneer and largest offshore provider of managed services in the Philippines.
MicroSourcing firmly believes our strength lies in our people’s diversity and talent. We foster an inclusive culture that embraces all races, genders, ethnicities, abilities, and backgrounds, providing space for everyone to thrive. Join us in celebrating YOU and your 100%!
For more information, visit https://www.microsourcing.com/
Terms & conditions apply.
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