Client Success & Order Coordinator

Select Goods; Santa Rosa; On-site; PHP 240,000 - 420,000; Full time

Job summary

Select Goods in the Philippines hires to manage customer orders and act as the main contact for clients in a custom production environment. You will receive, verify, and log orders into the CRM or lab software, ensuring client details and delivery expectations are clearly documented before production.

You will translate complex design specifications between clients and the internal design team, confirm modifications, and obtain approvals to prevent delays.

Qualifications

• Bachelor's degree in a relevant field is required.
• Excellent written and verbal communication abilities.
• Strong critical thinking and problem-solving skills.
• Experience in customer service or order coordination is preferred.

Responsibilities

• Receive, verify, and log incoming customer orders and specifications into CRM or laboratory software.
• Document all client details, order requirements, and delivery expectations before production.
• Serve as the main contact for client inquiries, status updates, and feedback.
• Proactively follow up with clients regarding approvals, orders, and service satisfaction.
• Translate and communicate design specifications between clients and internal design team.
• Clarify design modifications and obtain final approvals to avoid delays.
• Handle client complaints professionally and escalate critical matters to management.
• Perform additional administrative or operational tasks as needed.

Skills

Communication skills

Critical thinking

Education

Bachelor's degree in Business Administration, Communications, Marketing, Healthcare, Administration, or a related field

Job description

Select Goods in the Philippines hires to manage customer orders and act as the main contact for clients in a custom production environment. You will receive, verify, and log orders into the CRM or lab software, ensuring client details and delivery expectations are clearly documented before production.

You will translate complex design specifications between clients and the internal design team, confirm modifications, and obtain approvals to prevent delays.