Customer Success Manager

I3 Inc.; Makati; On-site; PHP 480,000 - 720,000; Full time

Benefits offered by this job

Competitive salary with performance-based incentives

Career growth opportunities

Ongoing training and mentorship

Job summary

A dynamic marketing solutions firm in Makati is seeking a Client Success Manager to build strong client partnerships and drive satisfaction. The ideal candidate has proven experience in client management, excellent communication, and problem-solving skills. Responsibilities include nurturing relationships, identifying growth opportunities, and collaborating with teams to deliver successful campaigns. The position offers competitive salary and growth opportunities, with a focus on on-site work in Makati City.

Qualifications

• Proven experience in client management, account management, sales, or customer success.
• Strong relationship-building and communication skills.
• Excellent presentation, negotiation, and problem-solving abilities.
• Strategic, organized, and goal-oriented mindset.
• Background in marketing, beauty, cosmetics, or related industries is an advantage.
• Willing to work on-site in Makati City.

Responsibilities

• Manage and nurture client relationships to ensure long-term satisfaction and retention.
• Act as the primary point of contact for clients, understanding their needs and objectives.
• Identify opportunities to grow accounts through upselling and cross-selling relevant services.
• Collaborate closely with sales, marketing, and operations teams to deliver successful campaigns
• Monitor client performance, prepare reports, and present insights to management and clients
• Address client concerns proactively and ensure timely resolution of issues
• Represent i3 Inc. professionally in all client interactions

Skills

Client management

Communication

Relationship-building

Problem-solving

Negotiation

Communication skills

Presentation

Negotiation

Problem-solving

Strategic thinking

Job description

About Us

i3 Inc. is a growing company based in Makati that helps brands connect with people through creative, strategic, and results-driven marketing solutions. We are looking for a Client Success Manager who can build strong partnerships with clients, ensure satisfaction, and drive long-term business growth by aligning client goals with i3’s services.

Responsibilities

• Manage and nurture client relationships to ensure long-term satisfaction and retention
• Act as the primary point of contact for clients, understanding their needs and objectives
• Identify opportunities to grow accounts through upselling and cross-selling relevant services
• Collaborate closely with sales, marketing, and operations teams to deliver successful campaigns
• Monitor client performance, prepare reports, and present insights to management and clients
• Address client concerns proactively and ensure timely resolution of issues
• Represent i3 Inc. professionally in all client interactions

Qualifications

• Proven experience in client management, account management, sales, or customer success
• Strong relationship-building and communication skills
• Excellent presentation, negotiation, and problem-solving abilities
• Strategic, organized, and goal-oriented mindset
• Background in marketing, beauty, cosmetics, or related industries is an advantage
• Willing to work on-site in Makati City

What We Offer

• Competitive salary with performance-based incentives
• Career growth opportunities in a supportive and collaborative team environment
• Ongoing training and mentorship to help you excel in your role

If you are a client-focused professional who enjoys building relationships and driving success, we encourage you to apply.

Job Type

Full-time

Benefits

• Opportunities for promotion
• Promotion to permanent employee
• Transportation service provided

Work Location

In person (Makati City)