Client Success Advocate

SYSGEN RPO; Taguig; Hybrid; PHP 420,000 - 660,000; Full time

Job summary

SYSGEN RPO in Taguig, Philippines, is seeking a client success specialist to proactively coordinate with stakeholders, analyze client needs, and ensure timely resolutions. You will work with Support, Sales, Development, Product, and Implementation teams to keep clients informed and satisfied.

The role requires 2–4 years in customer service or success, familiarity with payroll or payment processes, and strong organizational and interpersonal skills.

Qualifications

• BS/BA degree in related field or equivalent experience; 2–4 years in customer service/success.
• Experience with payroll, finance and/or payment processes.
• Entrepreneurial spirit; proactive and self-motivated.
• Excellent planning and organizational skills with follow-through.
• Proven problem-solving ability under pressure and composure.
• Independent worker who can also collaborate in a team.
• Strong verbal and written interpersonal skills; customer service focus.

Responsibilities

• Coordinate cross-functional resources (Support, Sales, Development, Product, Implementation) to resolve client issues.
• Meet with clients regularly to address issues and drive resolutions.
• Collaborate with the Software Support Director to ensure seamless communication.
• Document and advise clients on operational best practices.
• Represent the company positively in internal contexts and communities.
• Proactively communicate with stakeholders to understand client needs and updates.
• Align with Product Owners on product roadmap and initiatives.
• Handle multiple initiatives simultaneously.
• Perform other client success tasks as needed.

Skills

Customer service

Stakeholder communication

Cross-functional collaboration

Problem solving

Teamwork

Organizational skills

Independence

Interpersonal skills

Education

BS/BA degree or equivalent

Tools

MS Word

MS Excel

MS PowerPoint

Job description

• Proactively communicate and collaborate with stakeholders to understand and analyze client needs, current client statuses, updates on client issues, and client temperaments.
• Responsible for the coordination of cross-functional resources (Support, Sales, Development, Product, Implementation) to support clients with the resolution of various issues.
• Demonstrate the ability to incorporate new information, make quick decisions, and keep the appropriate people informed of rapidly occurring developments.
• Meet regularly (weekly, bi-weekly, monthly based on client need) with clients to address issues and drive resolutions.
• Work closely with the Software Support Director to ensure seamless communication and coordination.
• Successfully engage in multiple initiatives simultaneously.
• Align with Product Owners and meet regularly to understand product roadmap.
• Document and advise clients on operational best practices.
• Perform other client success tasks as needed to support the overall success of the department.
• Represents thecompany in the most positive manner internally and in the communities we serve.

Qualifications

• BS/BA degree in related field or equivalent experience is desired. 2-4 years of customer service/success experience.
• Knowledge/experience in Payroll, finance and/or payment process.
• An entrepreneurial spirit and a desire to be proactive.
• Excellent planning, organizational skills, and ability to follow-through until tasks are completed.
• Proven ability to problem-solve and maintain composure in high-pressure situations.
• Self-motivated, proactive, and able to work independently or as part of a team.
• Excellent interpersonal skills including verbal and written communication, teamwork, and customer service skills.
• Proficient in Microsoft Word, Excel, and PowerPoint.