Client Success Coach & QA Lead (Hybrid, US Night Shift)

Wing Assistant; Manila; Hybrid; PHP 558,000 - 781,200; Full time

Job summary

Wing Assistant is looking for a Client Success Manager to enhance the performance of Customer Success Managers (CSMs). This role focuses on coaching, quality assurance, and training delivery.

The ideal candidate should have a background in coaching, quality assurance, and be familiar with CRMs. The position offers a hybrid work environment and requires alignment with a US time zone schedule. Salary ranges from ₱50,000 to ₱70,000 per month.

Qualifications

• Experience coaching Customer Success Managers, Account Managers, or similar roles.
• Solid foundation in quality assurance and structured feedback delivery.
• Excellent communication, facilitation, and coaching skills.

Responsibilities

• Coach and mentor Customer Success Managers (CSMs) to improve customer satisfaction.
• Conduct quality reviews on customer interactions and provide feedback.
• Develop and deliver coaching plans tailored to individual performance metrics.

Skills

Coaching Skills

Quality Assurance

Excellent Communication

Familiarity with CRMs

Tools

Hubspot

Pipedrive

Stripe

Dialpad

Job description

Wing Assistant is looking for a Client Success Manager to enhance the performance of Customer Success Managers (CSMs). This role focuses on coaching, quality assurance, and training delivery.

The ideal candidate should have a background in coaching, quality assurance, and be familiar with CRMs. The position offers a hybrid work environment and requires alignment with a US time zone schedule. Salary ranges from ₱50,000 to ₱70,000 per month.