Customer Success Coach & Performance Mentor

Wing Assistant; Manila; Hybrid; PHP 558,000 - 781,200; Full time

Job summary

Wing Assistant is seeking a Customer Success Manager Coach to elevate the performance of their Customer Success Managers. The role includes coaching, quality assurance, and training delivery, aiming to enhance client success. Ideal candidates have experience in coaching or similar roles, and a background in BPO training is appreciated. The position offers a hybrid setup and requires alignment with US time zones. Salary ranges from Php 50,000 to Php 70,000 monthly, based on qualifications and experience.

Qualifications

• Experience coaching Customer Success Managers, Account Managers, or similar roles.
• Solid foundation in quality assurance and structured feedback delivery.
• Excellent communication, facilitation, and coaching skills.

Responsibilities

• Coach and mentor Customer Success Managers to improve customer satisfaction.
• Conduct quality reviews on customer interactions and provide detailed feedback.
• Develop and deliver coaching plans tailored to individual performance metrics.

Skills

Coaching Customer Success Managers

Quality assurance

Communication skills

Familiarity with CRMs

Tools

Hubspot

Pipedrive

Stripe

Dialpad

Job description

Wing Assistant is seeking a Customer Success Manager Coach to elevate the performance of their Customer Success Managers. The role includes coaching, quality assurance, and training delivery, aiming to enhance client success. Ideal candidates have experience in coaching or similar roles, and a background in BPO training is appreciated. The position offers a hybrid setup and requires alignment with US time zones. Salary ranges from Php 50,000 to Php 70,000 monthly, based on qualifications and experience.