Remote CSM Trainer & Coach (US Night Shift)

Wing Assistant; Philippines; Hybrid; PHP 558,000 - 781,200; Full time

Job summary

Wing Assistant is looking for a Customer Success Trainer to enhance the skills of our Customer Success Managers. This position focuses on coaching, quality assurance, and training delivery to promote client success.

Ideal candidates will have experience coaching in client-facing roles and a solid QA background. The job offers a hybrid setup with a US night shift schedule and a salary ranging from ₱50,000 to ₱70,000 per month.

Qualifications

• Prior experience coaching Customer Success Managers or similar roles.
• Strong foundation in quality assurance and structured feedback delivery.
• Experience in BPO training is a plus.

Responsibilities

• Coach CSMs to improve customer satisfaction and retention.
• Conduct quality reviews and provide feedback.
• Develop tailored coaching plans for teams.

Skills

Coaching skills

Quality assurance

Excellent communication

Familiarity with CRMs

Tools

Hubspot

Pipedrive

Stripe

Dialpad

Job description

Wing Assistant is looking for a Customer Success Trainer to enhance the skills of our Customer Success Managers. This position focuses on coaching, quality assurance, and training delivery to promote client success.

Ideal candidates will have experience coaching in client-facing roles and a solid QA background. The job offers a hybrid setup with a US night shift schedule and a salary ranging from ₱50,000 to ₱70,000 per month.