Remote CSM Coach & Training Lead

Wing Assistant; Philippines; Hybrid; PHP 558,000 - 781,200; Full time

Job summary

Wing Assistant in the Philippines is looking for a dedicated Customer Success Manager Coach to elevate the performance of their Customer Success Managers. In this role, you will coach and mentor CSMs, ensuring they are equipped to foster long-term client success.

The ideal candidate will have prior experience coaching in customer success or similar roles, with an emphasis on quality assurance. The position offers a hybrid work setup aligned with US time zones.

Qualifications

• Experience coaching Customer Success Managers or similar roles.
• Solid foundation in quality assurance and a structured approach to feedback.
• Must present original training materials during the hiring process.

Responsibilities

• Coach and mentor Customer Success Managers (CSMs).
• Conduct quality reviews on customer interactions and provide feedback.
• Lead training sessions and maintain coaching documentation.

Skills

Coaching skills

Quality assurance

Communication

Performance improvement

Familiarity with CRMs

Tools

Hubspot

Pipedrive

Stripe

Dialpad

Job description

Wing Assistant in the Philippines is looking for a dedicated Customer Success Manager Coach to elevate the performance of their Customer Success Managers. In this role, you will coach and mentor CSMs, ensuring they are equipped to foster long-term client success.

The ideal candidate will have prior experience coaching in customer success or similar roles, with an emphasis on quality assurance. The position offers a hybrid work setup aligned with US time zones.