Hybrid US-Night Shift: Customer Success Coach & Trainer

Getwingapp; Davao City; Hybrid; PHP 600,000 - 900,000; Full time

Benefits offered by this job

Hybrid work setup

Job summary

Getwingapp is seeking a Customer Success Coach to enhance the performance of our Customer Success Managers. This role blends coaching, QA, and training delivery to elevate client outcomes.

The ideal candidate has experience coaching CSMs or similar client-facing roles, with a structured approach to performance improvement, and the ability to work in a hybrid setup with a US-night shift schedule. Responsibilities include mentoring, conducting quality reviews, developing coaching plans, and

Qualifications

• Experience coaching CSMs or similar client-facing roles.
• Strong QA background and structured feedback delivery.
• Ability to work in hybrid setup with US night shift.

Responsibilities

• Coach and mentor CSMs to improve customer satisfaction and retention.
• Conduct quality reviews and provide detailed feedback.
• Develop coaching plans tied to performance metrics.
• Lead training sessions and skill refreshers.
• Maintain coaching documentation and feedback tools.
• Track coaching effectiveness and trends.
• Present original coaching materials during hiring.
• Conduct mock training simulations.

Skills

Coaching

Quality assurance

Training delivery

Communication skills

Facilitation

CRM familiarity

Tools

HubSpot

Pipedrive

Stripe

Dialpad

Job description

Getwingapp is seeking a Customer Success Coach to enhance the performance of our Customer Success Managers. This role blends coaching, QA, and training delivery to elevate client outcomes.

The ideal candidate has experience coaching CSMs or similar client-facing roles, with a structured approach to performance improvement, and the ability to work in a hybrid setup with a US-night shift schedule. Responsibilities include mentoring, conducting quality reviews, developing coaching plans, and