Hybrid Client Success Coach & Training Lead (US Night Shift)

Wing Assistant; Metro Manila; Hybrid; PHP 558,000 - 781,200; Full time

Job summary

A leading client service firm is seeking a Client Relations Coach to enhance the performance of Customer Success Managers (CSMs). This role encompasses coaching, quality assurance, and training delivery to drive long-term client success. The ideal candidate should have experience in coaching, particularly in customer-facing roles, and be capable of developing tailored coaching plans. You will work in a hybrid setup, aligning with the US time zone. Offered salary is between ₱50,000 and ₱70,000 per month.

Qualifications

• Experience coaching CSMs, Account Managers, or similar roles.
• Solid foundation in quality assurance and structured feedback delivery.
• Must present original coaching/training materials during the hiring process.

Responsibilities

• Coach and mentor Customer Success Managers to improve customer satisfaction.
• Conduct quality reviews on customer interactions and provide feedback.
• Develop and deliver coaching plans tailored to individual performance.

Skills

Coaching Customer Success Managers

Quality Assurance

Excellent communication skills

Familiarity with CRMs

Facilitation skills

Tools

Hubspot

Pipedrive

Stripe

Dialpad

Job description

A leading client service firm is seeking a Client Relations Coach to enhance the performance of Customer Success Managers (CSMs). This role encompasses coaching, quality assurance, and training delivery to drive long-term client success. The ideal candidate should have experience in coaching, particularly in customer-facing roles, and be capable of developing tailored coaching plans. You will work in a hybrid setup, aligning with the US time zone. Offered salary is between ₱50,000 and ₱70,000 per month.