Client Services Manager II: Lead Teams, Drive Client Success

VBP Back Office Solutions Inc.; Cebu City, Hinoba-an; On-site; PHP 558,000 - 781,000; Full time

Benefits offered by this job

HMO coverage 500K per incident +Dental

Optical benefits

2-week paid Christmas vacation

Electricity & Data subsidies

Educational assistance 25K

Training and equipment provided

Fixed schedule Mon-Fri 7 AM to 4 PM

Job summary

VBP Back Office Solutions Inc. is seeking a Client Services Manager (CSM II) in Cebu to motivate, inspire, and support a 20-24 member team across client engagements.

The role focuses on coaching, performance management, and maintaining service standards in line with client contracts and SLAs. The CSM II will lead regular team touchpoints, drive career development plans, monitor metrics for retention, and coordinate with L&D to support training and client initiatives.

Qualifications

• Proven work experience as a supervisor or similar role.
• Excellent communication and leadership skills.
• Strong organisational, decision-making and time management skills.
• Confidence and skillful negotiation skills.
• Experience managing performance.

Responsibilities

• Leads 20-24 team members and coordinates 7-10 client engagements across diverse lines of business.
• Manages attrition, absenteeism, and leave; ensures timely progress reviews and career development plans.
• Delivers performance development and performance management; provides coaching and feedback.
• Drives leadership framework adoption and conducts regular touch-base meetings and huddles with team members.
• Reports Training Needs Analysis with L&D and Client Experience Team; serves as first point of contact for clients.

Skills

Supervisory experience

Excellent communication

Leadership

Organisational skills

Time management

Decision-making

Negotiation skills

Performance management

Job description

VBP Back Office Solutions Inc. is seeking a Client Services Manager (CSM II) in Cebu to motivate, inspire, and support a 20-24 member team across client engagements.

The role focuses on coaching, performance management, and maintaining service standards in line with client contracts and SLAs. The CSM II will lead regular team touchpoints, drive career development plans, monitor metrics for retention, and coordinate with L&D to support training and client initiatives.